| 1 |
Sep 09 2024 01:28 PM |
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Sent Rodney invoice for 3 QD4 and encryptions |
Mike Thomas |
Sep 09 2024 05:15 PM |
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| 2 |
Sep 03 2024 02:29 PM |
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Mike Thomas |
TT Opie QD4 Had critical update required, conferenced Dejavoo, walked through a download, tested....now working |
Mike Thomas |
Sep 03 2024 02:38 PM |
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| 3 |
Aug 23 2024 03:59 PM |
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Alexander Wilkins |
Sarah called in requesting 3 more terminals for the merchant. Left a message with Sarah stating that Rodney needs to call or email in confirming they are looking for 3 more terminals. |
Alexander Wilkins |
Aug 23 2024 04:00 PM |
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| 4 |
Jun 27 2024 01:03 PM |
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Mike Thomas |
After plugging into regular outlet terminal batched as normal |
Mike Thomas |
Jun 27 2024 01:04 PM |
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| 5 |
Jun 25 2024 08:39 PM |
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Mike Thomas |
TT Joselyn I batched their terminal again. They have the QD4 plugged into the back of a computer I advised them to plug it into a regular wall outlet so it will stay connected so it can batch correctly |
Mike Thomas |
Jun 25 2024 09:08 PM |
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| 6 |
Jun 21 2024 06:29 PM |
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Mike Thomas |
TT Natasha batched term out for 6/20 transactions looks like terminal was offline at auto batch time |
Mike Thomas |
Jun 21 2024 06:30 PM |
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| 7 |
Jun 18 2024 12:56 PM |
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Mike Thomas |
TT Opie batch from 6/13 and 6/14 not going through. We tried batching through portal but terminal was not connected. We got it up and I was able to perform the batch. |
Mike Thomas |
Jun 18 2024 05:16 PM |
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| 8 |
Aug 21 2023 12:00 AM |
Aug 21 2023 |
Mike Thomas |
TT Dejuanna confirmed a transaction did not go through |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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Confirmed a transaction for $900.00 did go through last 4 2406, advised Dejuanna |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Set up VT in Fluid Pay TID# 78478666 VAR 0007 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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Lisa called for tech support due to the error code they were getting and couldn't run any cards. The error was E. validation is not a function billing validation incomplete. Morgan contacted Fluidpay and found out that Fluidpay was in fact down. As soon as it came up and we got an update that the issue was corrected we contacted the merchant to let them know that everything was working and we had them make sure it was working. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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TT Lisa she couldn't get transactions to send to Dejavoo, hse was trying to run them to the wrong terminal. Terminal upfront is tied to Homer Skelton Hyundai Service 2. All working now. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Received email from Rodney asking for January statements and also asking that they be mailed to PO BOX 726 - Olive Branch MS 38654 going forward. Submitted SR45926938 in NPCrm to change Mailing address to PO BOX. I also updated our files with the PO BOX 726 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Vantiv - Traditional; IP - Omni Flex |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 100 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 250000 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 3000000 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 250.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Jul 20 2023 12:00 AM |
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Mike Thomas |
Tt Mariam she was calling back from yesterday to let me know the the battery was 100% charged. It seems that resetting the battery worked. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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