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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Oct 28 2024 03:54 PM Charlotte Groff Spoke to Lynn - added Jamie Holley as a contact person and also set her up with a user for Swipe Simple so that she can run card on file transactions. Charlotte Groff Oct 28 2024 04:31 PM
2 Sep 17 2024 09:03 PM Mike Thomas Shipped 2 B250 card readers Mike Thomas Sep 17 2024 09:03 PM
3 Sep 09 2024 04:24 PM Mike Thomas TT Lynn helped her reset her password Mike Thomas Sep 09 2024 04:41 PM
4 Mar 20 2024 04:09 PM Charlotte Groff Glenda called asking about her deposit for 3/18/24 that did not hit her bank yesterday. I informed her of the NCR issue with the file transmission and the delay in deposit for that day. I gave her the deposit amount which consisted of 3/18 & 3/19 added together and told her it would hit her bank today Charlotte Groff Mar 20 2024 04:11 PM
5 Dec 08 2023 12:00 AM Charlotte Groff Lynn called and said that she's getting "errored" on every transaction she tries to put through her reader. I sent her the Firmware update instructions and told her she needs to do the firmware update that Swipe simple mentioned. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Lynn Called in inquiring about an email about PCI compliance and she wasted to make sure it wasn't fraudulent. We assured her that it was legit and that this needed to be done in order to stay compliant. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Glenda called and needed to void a transaction. I walked her through the void of $135.14 Dee Karawadra Jan 31 2024 01:39 PM
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