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Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Homer Skelton Hyundai LLC Accounts

                  

Default Setup

                  
                  
                  
                  

Merchant CMS

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM talked to Vincent - he had a sale taken on 6/6/23 for $500.00 on card 9907 that wasn't found in the Fluid Pay dashboard, but IQ is showing it batched on 6/9/23. They needed to issue the customer a refund. I walked him through how to run the refund on the terminal. Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM TT Dewanna she asked about a 500 transaction on 6/6 which I show declined. I do however see a $500 transaction that was ran on 6/5 Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Received an email from Sarah asking me to create 2 new user ids for the new Finance Managers, Lamar and Michael. I created the user ids in Fluid Pay and replied back to Sarah letting her know they've been created. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Set up VT in Fluid Pay TID# 78478658 VAR 0007 Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Alan called and wanted to know how he could issue a refund on the same transaction that David called about $500.00 card 6508 from 3/10/23 because the FP dashboard is showing that they were declined but the store had an approved receipt. Emailed Vito at Fluid Pay and he said that the first declined transaction was actually cancelled due to lack of timly input on the terminal from the customer's end. The 2nd one was declined due to the sync between the dashboard and the terminal being busy since the first one had just been "cancelled". Vito says there's no way to issue a refund on this transaction so I asked him to enable "Blind Credits". He said that this is something that I would have to do on my end. I spoke to Rodney to get a specific user's name for the enablement of blind credits and he said to turn it on for Alan Lipsey. Call David and Alan both back 2 times to let them know how to issued the refund, but no one answered. Left a message. Called Alan again this afternoon and told him how to run a refund on this card. I told him if he has any problems to call us. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM David called and wanted to know if I could help him locate a transaction from 3/10/23 for $500 on card 6508. I searched in IQ and found the transaction had been batched on 10th along with another transaction for $1000.00 Gave him the deposit amount of $1500.00 and told him he should've seen that his his bank on 13th (Monday). He was able to locate the deposit. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Received email from Rodney asking for January statements and also asking that they be mailed to PO BOX 726 - Olive Branch MS 38654 going forward. Submitted SR45926950 in NPCrm to change Mailing address to PO BOX. I also updated our files with the PO BOX Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Vantiv - Traditional; IP - Omni Flex Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 100 Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 250000 Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 3000000 Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 250.00 Dee Karawadra Jan 31 2024 01:39 PM
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