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Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Homer Skelton Ford of Millington Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Jan 17 2024 12:00 AM Charlotte Groff Brian called and wanted to know how to do an ACH on Fluid Pay. He mentioned that they went through the training a couple of months ago. I told him to call Rodney and find out who the service is through that they signed up for. He called back a few minutes later and said that it wasn't an ACH, but a virtual check and that it was not through Impact. Dee Karawadra Jan 31 2024 01:39 PM
2 Sep 14 2023 12:00 AM Morgan Withee Spoke to A franklin in service. Someone ran a transaction on 8/18/23 through the VT instead of the terminal so the transaction did not print out on their settlement report. She wanted to verify if this transaction was funded. I do infact see they were paid for this with their 8/18/23 batch. I pulled the settlement report from iQ and sent that to her. While I was speaking to her I lost connection. I tried to call her back but got the service department's VM. I emailed her and told me to call me back with any questions. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 18 2023 12:00 AM Aug 18 2023 Mike Thomas TT Edi she needed her user name Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM TT Mariam has charging issues with Dejavoo, I conferenced in Dejavoo and they had her remove the battery and then reconnect it. They also want to confirm that the charger is plugged into an outlet using the charging block and not just the USB connection.She couldn't do that right now without help. She will call me back tomorrow and let me the status. Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM I called Nancy and also WorldPay Disputes department today to discuss the AmEx chargeback for $2481.13. Debbie at WorldPay will call AmEx and let them know that the merchant did respond to the documentation request but due to system limitations the docs she uploaded appeared blank. Debbie suggested that we convert them to TIFF files. Nance didn't know how to do this so I converted them for her and emailed them back to her so that if AmEx does re-open the case, she can upload them in a format that AmEx prefers. Ms Nancy will be checking the Notes section on the chargeback case number in IQ to see if Debbie was successfull in getting AmEx to open the case back up Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Nancy called and said that they received a chargeback on an AmEx transaction for $2481.13 taken on 5/26 on Card 2008. They uploaded all of their documentation in plenty of time through IQ. However the documents they uploaded came through as blank documents. She called CB Dept at WorldPay and they told her the docs were blank and asked her what browser she used. She said Microsoft Edge. The WP employee told her she should use Chrome to do that. WP employee gave her the fax number at American Express so that she can send over her documents directly. AmEx closed the chargeback with favor to the issuer. Emailed Morgan details and she is forwarding to our WP Rep for assistance in getting the Chargeback opened back up. It has not been 30 days as of yet since the chargeback was initiated Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM TT merchant, they wanted VT to settle at 4:00 pm made change in FP Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Added VT in Fluid Pay TID# 78478629 TERM# 0007 Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM TT Edie they let us know that their terminal was not working. We called fluid pay they were down. We were able to get them up and going within an hour. We called Edie back and let her know they should be back up and running. She said she would call us and let us know if they had any more troubles. We did notice while we were in there that they did not have a VT. We will get this enabled this week so if this happens again they can still process. Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM Vantiv - Traditional - Dejavoo / Fluid Pay - Batch time 7:00pm - IP Dee Karawadra Jan 31 2024 01:39 PM
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