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Bank 1 Information

  

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Overrides who receive partial commission on all of Russell Outdoors Inc Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: submitted sr to closes this today Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Changed status to Cancelled. Converted to SBC in Feb 2022. Sent email to Elavon today to cancel. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Splitter issue now working Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Merchant getting comms errors...will try to reset router...change cables. If none of that works he will contact internet provider Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Spoke to merchant terminal did not print out batch report. He wanted to ensure it did batch. I do see 10 transactions from 12/09. I will email him the transaction report. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Robert - Today they received a Declined CVV2 code on a $3343.66 transaction but the cardholder is stating it is coming out of his bank. Called Eleavon and they said they see the declined transaction but do not see an approval. They recommended that the cardholder call issuing bank and have them release funds. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: 7/17/20 his refund should show in his account. If not we need copy of bank statment. cross out all his info and purchases to prove it never came and then call elavon back to get to research group Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: cardholder called in looking for his refund from 06/29 for $135.31. Morgan veified with Elavon it was sent but that it CAN take 14 days to credit it. The 14th business day is friday he should see it friday. He left number 361-549-1185 called and it was a recording no vm Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: called to confirm a refund for $135.31 was ran on 6/29/20. It is in pulsepoint and was processed. Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM Dee Karawadra User: Dee Karawadra -> Notes: Settlement Issue on duplicate transaction... Robert called in but did not have approval code for the transaction. Called Elavon and got one voided. Approval 07102D kept voided the other... Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Surcharge account. Mike Prepared a Desk 3500 for this account. Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : MO Percent FROM 0 TO 20 Dee Karawadra Jan 31 2024 01:39 PM
13 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 80 Dee Karawadra Jan 31 2024 01:39 PM
14 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 150000 Dee Karawadra Jan 31 2024 01:39 PM
15 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 1800000 Dee Karawadra Jan 31 2024 01:39 PM
16 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 300 Dee Karawadra Jan 31 2024 01:39 PM
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