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Overrides who receive partial commission on all of Homer Skelton Ford - Finance Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 May 14 2024 01:05 PM Alexander Wilkins Rodney called in stating that he could not get his password reset for Fluid Pay due to not getting the password reset email for a week. Called Fluid Pay and they stated they sent Rodney the password reset link to his email. Alexander Wilkins May 16 2024 01:07 PM
2 Sep 06 2023 12:00 AM Charlotte Groff Rodney called in to say that he couldn't find the August 10th transaction date deposit. I looked in IQ on 8/11 and found the $7400 batch but there was an adjustment that came out for $3173.81 making his deposit amount $4426.19. He confirmed that he had that deposit. I could not figure out where the $3173.81 came from so I called Vantiv. Spoke to Sherilyn. Finally we were able to figure out that his bank rejected the July monthly fees and that's what the ACH reject was for. Confirmed the dollar amount by looking at his July statement. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Keevin called and needed to do a refund. He was trying to do the refund on the VT, but the transaction was origianlly run on Ford Finance 2 terminal. He was able to get into the terminal and sees the refund button Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Tried to issue a refund for the $1300.00 issue from 3/28 on the terminal through TSYS, but Tsys was not there. Just Vantiv. Called Vantiv Tech support and they said they can't manually key a PIN debit card because they don't have the customer to enter the PIN number. They suggested having Homer Skelton issue a check to the customer to refund them. Informed Jonathon Sweat and also Rodney on this and told them to make sure that they document this to the hilt so they have all of their ducks in a row in case the cardholder decides to charge it back. They were calling the customer as I hung up with them. Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Rodney called in to say that a cardholder had been charged on her credit card, but the card came back as declined. $1300.00 Card 7843 from 3/25/23. I looked in SS and saw the decline that was run on the VT. I looked in IQ and saw that a chipped transaction was approved and did batch out, but didn't batch until 3/28/23. Called Swipe Simple and they admitted that they have a software issue that they are deploying a fix for on 3/29/23 that will correct this issue. Dee Karawadra Jan 31 2024 01:39 PM
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