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Overrides who receive partial commission on all of Custom Services Company LLC Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Debbie called in angry about a chargeback that they had gotten. The origianl transaction was run on 5/1 for $99. The customer got a refund on 5/10 and then filed for a chargeback in which card brands debited $99 from the merchants account. The customer ended up canceling chargeback and the merchant was credited $99 on 5/14. Debbie is mad about the $25 chargeback fee. I told there was nothing we could do about that fee as it is on their merchant agreement and they did agree to pay that fee. I let her know this fee is passed along we do not mark up this fee. Its a fee to process the chargeback Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Robel sent me an email stating they are requesting a refund for their PCI noncompliance. He helped merchant with directions on how to do PCI. I gave him the ok to submit a one time good refund for the pic non compliance. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM User: Aimee Jones -> Notes: Merchant called for a break down of her statement. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM User: Kay Arpin -> Notes: pci annual $11999---non complicance monthly 29.95 Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM User: Kay Arpin -> Notes: amex rates 0.35 and 0.10 Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : TO Percent FROM 0 TO 50 Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 50 Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 125000.00 Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 1000000000 Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 3000.00 Dee Karawadra Jan 31 2024 01:39 PM
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