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Overrides who receive partial commission on all of Yetta Rodriguez Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Oct 03 2023 12:00 AM Morgan Withee TT Yetta it did the same thing as the other day where it deleted the EPI. I had her restart the terminal and the EPI was populated. However it kept saying parameter update disabled. I conferenced in Valor and Spoke to Jonathan. He fixed the parameter update issue. Terminal is now working. I told Yetta if this happens again that we will replace the terminal out for her since this has happened several times now. Dee Karawadra Jan 31 2024 01:39 PM
2 Sep 18 2023 12:00 AM Sep 18 2023 Mike Thomas TT Merchant reset terminal now all is working Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Erica from Get Gone Auto 2 called about an error message on their Valor equipment. The error is saying "Connect to primary internal server". We called Valor to inquire what the error message was and was advised that this was an internet connection issue and to have the merchant unplug the router for 15 seconds and plug it back in to fix the issue. We called the merchant back to advise them to unplug their router for 15 seconds and plug it back in. The merchant said they would do that and if they had any issues afterwards they would call us back. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Confirmed terminal was out of NPM and emailed copy of batch Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Yetta advised her she can't reprint receipts after the batch is closed Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Downloaded NX1200 Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Yetta called and said that she (out of habit) keyed a transaction into her messed up terminal and received an MPM Approved response. for a $305.96 (+ discount fees = $318.19) on card 3065. The terminal did not print a receipt. I called Linda at SBC and she sees the approved transaction in the auth log. Linda suggested having the store go ahead and manually batch to make sure there was no issue with it. I told Yetta to go ahead and manually batch. Now she is getting an error similar to No Paper. I told her to take the paper out and put it back in. She had a lot going on and said she will call back when she has time to set up the Swipe Simple Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Kamal Oghad User: Kamal Oghad -> Notes: Getting terminal Id error on pax s80 so temporarily switched them to swipe simple until we can get them another terminal Dee Karawadra Jan 31 2024 01:39 PM
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