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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Mar 26 2024 04:21 PM Charlotte Groff updated banking information - also conferenced PK in with Vantiv to get updates on their system. Charlotte Groff Mar 26 2024 04:22 PM
2 Dec 27 2023 12:00 AM Anita called and said that her machine was saying "Merchant Profile Update required". I had her press star, 6, enter and it updated successfully Dee Karawadra Jan 31 2024 01:39 PM
3 Dec 21 2023 12:00 AM Dec 21 2023 Mike Thomas TT Anita walked her through a manual settlement. She is going to call next week when she has a debit card for troubleshooting Dee Karawadra Jan 31 2024 01:39 PM
4 Nov 28 2023 12:00 AM Nov 28 2023 Mike Thomas Debit and EBT still getting general error, looked at Valor Profile and wrong V number was entered so I entered the correct TID# for terminal 0006. I also changed to core in Valor. Nash said that PK told hum he was getting deposits. Called the store to update but the person who answered told me i Need to talk to PK. Tried calling him no answer term will update tonight. Dee Karawadra Jan 31 2024 01:39 PM
5 Nov 21 2023 12:00 AM Nov 21 2023 Mike Thomas Talked to PK, PIN pad issues...did an app download that seemed to fix the problem (general error) he will call me if he has troubles. Dee Karawadra Jan 31 2024 01:39 PM
6 Nov 20 2023 12:00 AM Nov 20 2023 Mike Thomas Requested MCC code update from 5499 to 5541 per Emily Dee Karawadra Jan 31 2024 01:39 PM
7 Nov 16 2023 12:00 AM Charlotte Groff requested a new Var from Vantiv per Emily's request. SR 59666266 Dee Karawadra Jan 31 2024 01:39 PM
8 Nov 09 2023 12:00 AM Nov 09 2023 Mike Thomas iCT 220 will not stay online. Shipped Desk 3500 Dee Karawadra Jan 31 2024 01:39 PM
9 Nov 01 2023 12:00 AM Nov 01 2023 Mike Thomas TT Gem team concerning a batch that did not fully go through, she said it looks like it batched twice and the second batch should settle today. Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM TT PK walked him through a settlement Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Submitted SR to update merchants rate. Check documents for rate update form. Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Talked To PK and also sent him an email with all info concerning PCI Dee Karawadra Jan 31 2024 01:39 PM
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