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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Dec 15 2023 12:00 AM Morgan Withee The transaction settled out finally on 12/12/23 I emailed this to leigh at the branch email. Dee Karawadra Jan 31 2024 01:39 PM
2 Dec 07 2023 12:00 AM Morgan Withee I looked in iQ and I see the transaction for $240 on card ending in 7991 however it did not settle out yesterday as I thought it would.  I have put in a request with iso client services to force this transaction through.  This normally takes 5-7 business days.  Once I see it has been forced through I will send the merchant the screenshot on this transaction. Dee Karawadra Jan 31 2024 01:39 PM
3 Dec 06 2023 12:00 AM Dec 07 2023 Morgan Withee Leigh ran a transaction on the terminal the wifi went out so when it came back up they ran it again. The customer was double charged so Leigh voided the one in Swipe Simple. She wants a slip for the one that did go through. I told her the only way I could do this was to pull it from iQ in the morning and email it over to her. The transaction was for $240 Card ending in 7991 - email to the branch email address in the AM Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Noticed that terminal did not batch for 3/8/23. They had 1 refund for $290.60. Eric from Customer Care Center tried to transfer me to branch, but no one answered. Checked their totals in IQ today and the refund had batched out. Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Noticed that 1/5/22 did not batch. Called Leigh at the branch and she was able to manually batch out. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Branch called in stating that they did not have batch receipts from the terminal for 12/29/21 or 12/30/31. When I checked SwipeSimple there were not transactions run on the terminal those 2 days. Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: During daily audit - 11/2 did not batch. Called and spoke to Leigh and she manually batched but the terminal did not print a batch receipt. I confirmed that the terminal did have paper in it. Just to make sure it did batch we checked Tsys and it said no transactions in batch Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Evan walked him through a refund Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Leigh - her terminal was displaying device can not process transactions with merchant account Mobile #053 Called Swipe Simple and was able to determine that she was logged in as a CCUser and terminal was set to mobile in settings. Changed the setting to terminal and it was operational after that. Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173 Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Ann turned on custom receipts in USA epay Dee Karawadra Jan 31 2024 01:39 PM
13 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned level 2 and 3 processing off USA ePay Dee Karawadra Jan 31 2024 01:39 PM
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