Merchants

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Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Mid South Small Engines Accounts

                  

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Merchant CMS

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Sent Elavon the change form to change bank accounts 12/17/21. I also changed the banking info in this system. Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Jay called in and said that they have had fraud going on in their bank account so they had to close that bank account and open a new one.. I emailed him the change form for Elavon and he will get it filled out and sent back to us with a voided check. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Dee Karawadra User: Dee Karawadra -> Notes: Angie called in to see if theres anything they can do to get money back from their chargebacks on fraud. I told her there was no way. Again advised on not taking phone orders if they do require id at pick up and swipe card then Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Dee Karawadra User: Dee Karawadra -> Notes: They were hit with phone fraud 3 chargebacks on a stolen card. They do not have any documentation to help fight this. Educated that all keyed cards are at 100% risk to them moving forward.- EmilyK Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM User: Aimee Jones -> Notes: Merchant contacted Emily regarding a suspicious transaction. I called Elavon. Elavon gave me a 800 number to give to the merchant and have the merchant mention Code 10. Gave merchant the 800 number they would need to call in case of a suspicious transaction. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Downloaded VX520 IP SN: 262-965-829 Dee Karawadra Jan 31 2024 01:39 PM
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