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Bank 1 Information

  

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Overrides who receive partial commission on all of Kwik Sak Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: Key board was locked. I walked them through unlocking it. They are good to go. Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Sammy had him reset terminal and router....purged terminal and had Elavon settle his open batch. Ran transaction....all working. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TTSammy...settle failed...internet issue....will reset router and call Elavon after hours if needed. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: VX820 pin pad need replacing (tamper) Elavon is sending a replacement under warranty exchange Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM User: Aimee Jones -> Notes: Merchant is not receiving funds. Lost prevention put his funds on hold. The funds have since been released. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Pin pad issue...had profile rebuilt and did a download...now working. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Pin pad issue, re-set pin pad and terminal....now working. Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: Sammy called in a little upset, he is having problems with his pin pad. He stated he called in this morning and someone told him mike would call him back and he never got a call back. I told Mike to call him back once hes off the phone. Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Called Elavon and got a list of deposits they have released...gave to Emily. Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: Talked to Sammy and David at his bank to verify the deposits were on the way so his checks would not bounce at his bank. Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Elavon called the hold has been released. Merchant will get his funds will be released within 1 - 3 business days. Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Merchant not receiving funds. Contacted Elavon, there has been a funding delay. The delay begin on the 10/11. It has been turned over to loss prevention. I requested that they expedite the issue. Dee Karawadra Jan 31 2024 01:39 PM
13 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: The merchant had wrong pricing. It has been updated. Dee Karawadra Jan 31 2024 01:39 PM
14 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Merchant was set up on dial but needs IP. Their internet is static, will send merchant info as to what information we need to change the file. He will have to get it from his internet provider. Dee Karawadra Jan 31 2024 01:39 PM
15 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Programmed and shipped VX520 SN 332-916-796 and VX820 SN: 331-970-200 Dee Karawadra Jan 31 2024 01:39 PM
16 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 30 Dee Karawadra Jan 31 2024 01:39 PM
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