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Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Hi-Tech Window Tinting Accounts

                  

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Merchant CMS

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Feb 12 2024 02:34 PM Alexander Wilkins Spoke to James, requested Merchant Statement for last 3 Months. Provided him with statements from November, December, and January. Alexander Wilkins Feb 12 2024 08:35 PM
2 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT James term gets comm errors...tried new cable resetting router and a full download. No results. He will purchase a Desk 3500 for $234.89. Had profile built and downloaded TID# 19048256 auto close 7:15 pm. Sent invoice Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: James called and wanted to know why his sales amount didn't match. He had accidentally processed a $295 refund instead of a $295 sale but he was adding it as if it were a sale. Went through all of his tickets with him and had him add them up without the $295 ticket. Then had him subtract the refund and he got what his machine spit out for the batch total. He is going to call the cardholder explain what happened and then run the $295 twice to get his money and actually charge the cardholder. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT James walked him through terminal update Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Called James to update terminal...no answer.....no voicemail Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT James says he ran cards totaling $733.00 but batch was only for $293...he ran a transaction of $220.00 as a refund not a sale. Getting full card number so he can rerun that transaction twice. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: Waiting on another call from James to insure that he is not missing anything in his batch. -Morgan Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: Spoke to James yesterday about his missing funds. Found out that his terminal was not set up on Auto settle as it should have been. So although he was set up for next day funding he was not receiving his funds. I got him over to mike to help him turn on the auto settle function Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 100 Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 80000 Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 55 Dee Karawadra Jan 31 2024 01:39 PM
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