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Overrides who receive partial commission on all of Charles Carnett Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 21 2024 09:12 PM Charlotte Groff Charles called and wanted to know what he needs to do for his terminal since he's getting rid of his land line. He wanted me to call him back because another call was coming in for him. When I called him back, I left a voicemail letting him know that he will need to get an ethernet cable to run from his modem to the terminal and as soon as he gets that to call us back and we can easily switch the terminal (VX520) from dial up to ethernet. Charlotte Groff Aug 21 2024 09:17 PM
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Spoke to Charles - he's been getting calls saying he's not PCI compliant so he called to see what PCI Compliance means and if it's something he should do. I stressed to him how important it is and told him that it is a yearly thing and if he remains uncompliant that he would start receiving a big fine each month until he becomes compliant. I emailed him the Vantiv PCI phone number their email address and their website link. I also sent him a copy of a QRG for his VX520. He was needing to know how to reprint a receipt. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: Charles called had issue with 520 was requesting password with each sale. His keys were locked. Conferenced in Vantiv it was corrected. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Called needing paper for vx520. He stated that the supplying merchant sold too many at one time. I advised him to purchase from office depot for a lesser quantity. Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Wanted to make sure we received the transactions he processed on 09/08/2018. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM User: Kay Arpin -> Notes: called merchant to make sure he received new terminal, yes and he has pigged it in but has not had anyone using a CC yet Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Downloaded and shipped ground VX520 SN: 803-122-088 Dee Karawadra Jan 31 2024 01:39 PM
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