| 1 |
Oct 10 2024 01:58 PM |
|
Charlotte Groff |
Merchant signed cancellation request form and it was submitted to SBC and closed account on 10/7/24. Terminal is VX520 and is not needed back due to EOL. |
Charlotte Groff |
Oct 10 2024 02:01 PM |
|
| 2 |
Aug 01 2023 12:00 AM |
|
|
User: Charlotte Goff -> Notes: TT- Adam - He was inquiring about a debit to his account of $53.31. Researched his monthly statement and it was his monthly fees $119.55 minus his daily fees $66.24. The monthly fees also included the 2 debit network annual fees of $16 each. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 3 |
Aug 01 2023 12:00 AM |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Adam, walked him through a manual sale |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 4 |
Aug 01 2023 12:00 AM |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Adam, walked him through a manual sale |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 5 |
Aug 01 2023 12:00 AM |
|
|
User: Pennye McAnulty -> Notes: Adam called about fees for the month. Went over them with him.
|
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 6 |
Aug 01 2023 12:00 AM |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Adam changed auto settle time to 6:00 pm. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 7 |
Aug 01 2023 12:00 AM |
|
|
User: Pennye McAnulty -> Notes: TT called about rates being charged went over them with him. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 8 |
Aug 01 2023 12:00 AM |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Adam changed auto settle time to 6:00 pm. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 9 |
Aug 01 2023 12:00 AM |
|
Mike Thomas |
User: Mike Thomas -> Notes: Programmed VX520 SN 262-793-655 for dial. He will send other VX520 back to us. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 10 |
Aug 01 2023 12:00 AM |
|
Morgan Withee |
User: Morgan Withee -> Notes: Converted to Secure BanCard |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 11 |
Aug 01 2023 12:00 AM |
|
Morgan Withee |
User: Morgan Withee -> Notes: Old Concord Merchant Number: 02667540001 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 12 |
Aug 01 2023 12:00 AM |
|
|
User: Kay Arpin -> Notes: 10-25-2018 outbound call for conversion, no answer |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 13 |
Aug 01 2023 12:00 AM |
|
|
User: Christina Sullins -> Notes: tt Adam about swapping processors and he will get with Northern Leasing to see what it would cost to cancel and let us know. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 14 |
Aug 01 2023 12:00 AM |
|
|
User: Christina Sullins -> Notes: tt Adam, he had $301.70 taken from his account on 03/24/17. it was a chargeback. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 15 |
Aug 01 2023 12:00 AM |
|
|
User: Christina Sullins -> Notes: Adam called asking what is his Voice rate, 3.24% |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 16 |
Aug 01 2023 12:00 AM |
|
|
User: Linda Billings from - Notes: Adam called to ck debit from acct for $94.95, not our fees, was from merchant service, probably final bill from previous processor. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 17 |
Aug 01 2023 12:00 AM |
|
|
User: Linda Billings from - Notes: Adam called and does not want to go to Gross Monthly as previously thought, likes daily now that he's use to it. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 18 |
Aug 01 2023 12:00 AM |
|
|
User: Linda Billings from - Notes: Adam recv'd terminal, called to initialize, not downloaded, teleconf in & no profile built. Got profile built & download problem. Will get a call in 15 to 20 minutes for download. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|