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Overrides who receive partial commission on all of Binswanger Enterprises LLC Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Nov 13 2023 12:00 AM Charlotte Groff received email from Mary at branch 79 asking how to process a refund for a sale that was taken on the computer. I called her and informed her that she would need to be logged in as the Branch user in order to process a refund. Also explained to her that after she runs the refund, she should log back in as the CCUser again to avoid sales being run under the incorrect branch number. Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Shelby called to say that on 4/13 right at the store closing time she ran a card through the terminal for $291.89 but did not get an approval. On 14th she keyed the transaction into the virtual after checking to make sure that it was not in the terminal. Cardholder came in today stating that he had been double billed. I looked in Swipe Simple Terminal and could not see the transaction. I only saw it once in Swipe Simple Mobile (virtual). When I checked the card history in IQ I see that it was approved twice (once on 13th and once on 14th) but only settled one time (the 14ths txn). I asked her if her terminal had batched because I didn't see a settlement record for the terminal for the 14th batch date and she said it had not. There was a customer in the store so she had to let me go to help her customer before I could check the current batch in TSYS. She said she would call back. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT- Mary - she received a chargeback on card 4852 for $200.00 for duplicate processing. After speaking with JaMichael in Vantiv Chargeback dept I did realize that Binswanger did get paid twice for the transaction. One payment on 8/27 (when terminal batched) and the other on 8/31 when the transaction was rekeyed as part of the Batch Rekey issue they previously. I informed Mary that the store had been paid twice and cardholder billed twice and to just let the CB go and not respond (as per one recommendation from JaMichael). Their other option was for me to go into IQ and close the chargeback myself. Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: During Daily Audit noticed that 10/7 did not batch. Called branch and spoke to Shelby. Found a txn for $276.25 - Card 2219 in Tsys current batch as #1 txn. Confirmed that the trans had been keyed into Virtual and then deleted the transaction from the current batch in the terminal and was able to successfully batch for 10/7 & 10/8 Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Mary - walked her through how to pull the current batch totals and also how to delete transaction from batch. She deleted all transactions in the current batch except for anything from 8/24/21 forward. Then had her manually batch. Batch was successful Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173 Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Updated tax id Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas RT: 307070267 Acct: 76968107562 Dee Karawadra Jan 31 2024 01:39 PM
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