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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM Spoke with Clint due to batch close error. Trans $10.43 card 8998 was paid by check after the card was ran in terminal holding up the batch. Called TSYS due to the batch close error that kept coming up and they in fact said it was successful so I checked this morning to see if it batched in the system and it did. Batch closed successfully. Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM Excerpt from Corissa Stephens email of 3/29/23 - Br 551, we contacted and asked them to contact the help line to get their terminal running and software updated. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Lori called in to say that they moved their terminal yesterday and since they've moved it (5 ft from where it was) that it's been messing up and timing out a lot. She said that she also did not get a batch receipt from yesterday. I did look in IQ and confirmed that the terminal did batch out and matched the total showing in Swipe Simple. I told her that when her terminal times out like that it's most likely due to a spotty WiFi signal. She said she would keep an eye on it. I gave her the totals from yesterday. Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Linda called to say that she tried to run a card today for $118.45 and received some kind of error. She couldn't remember what kind of error but she looked in the Transaction history on the terminal and could not find the transaction. She also looked in the computer and couldn't see it. The cardholder called their bank and the bank told the cardholder that it did go through. I informed her that it is probably in a pending status right now and that he should not actually get billed because his bank will not receive settlement on it. I did confirm that the transaction was not in Swipe Simple at all. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT- Linda - her terminal was saying can not process on this terminal with this log in. Had her go into Settings/Merchant Account and switch to the #551 Terminal. She was able to run a sale after that Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173 Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned level 2 and 3 processing off USA ePay Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Updated tax id Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas RT: 307070267 Acct: 76968107562 Dee Karawadra Jan 31 2024 01:39 PM
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