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Bank 1 Information

  

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Overrides who receive partial commission on all of Binswanger Enterprises LLC Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Sep 08 2023 12:00 AM Charlotte Groff Received an email from Corissa asking me to call Monica at branch 49 for assistance with a duplicate transaction. Customer presented statement from May showing a duplicate charge. Under branch 49 terminal, Swipe Simple was only showing 1 transaction from 5/26 for $130.77 card 3089. Also confirmed in IQ that under branch 49 MID that one sale had been charged and batched on 5/26/23. I searched Swipe Simple for all locations and found the 5/22 transaction had been processed under Branch 11. I had Monica issue a refund on the Branch 11 transaction. Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM Excerpt from Corissa Stephens email 3/29/23 - "Br 49 & 88 combined, they are using the terminal for 49 (MID 520000463546) and said they mailed back the terminal for br 88. We no longer will need this and can close it." Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Spoke to Donna - they've been having problems with the terminal and finally got it to working yesterday, but they didn't get a batch receipt from yesterday's transactions. Had to delete $174.00 - card 0287 from 3/13/23. Confirmed that the transaction was run via VT before deleting. After it was deleted, the batch closed successfully Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Donna - she said that there was no batch receipt on her terminal from yesterday. IQ shows it batched but Swipe Simple does not have the batch close time under Reports. We checked the SwipeSimple Current batch and it only showed the one transaction already processed for today. We also looked at the current batch in Tsys and it matched SwipeSimple. Suggested to her that the terminal probably lost it's internet connection before it could get the receipt printed. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT Donna - terminal was saying Transaction already in Progress had her reboot terminal. Also needed help keying a refund where she could not find the original sale amount in the terminal. Her machine's Merchant Account settings were set on mobile instead of terminal. Had her change that to terminal and she was able to see the original sale and process her refund. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173 Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Chris, had password reset. Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Updated tax id Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Had USA ePay password reset. Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas RT: 307070267 Acct: 76968107562 Dee Karawadra Jan 31 2024 01:39 PM
13 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Had USA ePay password unlocked. Dee Karawadra Jan 31 2024 01:39 PM
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