Merchants

Back
View Merchant
File here * Notes * Status Date
Send Email to Merchant Send Email to Sales rep Send Email to Employee
Send Email to Merchant Send Email to Sales rep Send Email to Employee

Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of M & W Appliances Accounts

                  

Default Setup

                  
                  
                  
                  

Merchant CMS

%
%
%
%
  
  
  
Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Dec 28 2023 12:00 AM Charlotte Groff Molli called and said that merchant texted her about a refund she was trying to issue today for a sale that was run 12/27/23 on card 8488 for $74.88 and was getting a decline on the refund. I called Tsys and they said that the decline actually came from the issuing bank. Had Molli tell the merchant that the cardholder needs to call his issuing bank to see why they declined it. Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM Apple pay not working. Molli says this was the first time anyone requested it. I offered to swap with a Pax S80 she said she would wait to see if more people wanted to use tap before swapping Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM TT Molli updated terminal to say M and W Appliances Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Updating terminal to say M and W appliances 2/17/23 when Molli calls me and she is at location Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Molli got the form sent over to the DDA change team. I called them and got it updated today. Tomorrow deposits should be going into the right account. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: They did not update their bank info because the bank letter was not signed. They will need to email the signed bank letter over to merchantservices@servicingteam.com and copy me in on it. Attach the signed bank letter. In the subject line of the email you will want it to say: MID: 520003963698 Case #: 20437404 Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Updated banking information - called WP/Vantiv - spoke to Tyronne - in DDA Change Dept. He asked James multiple security questions to confirm his identity. He then emailed James a form that he needs to fill out and sign to return to him with the bank letter. Once Vantiv receives the signed form and bank letter back it will take up to 5 days for the change to be effective. They will email James to let him know when it's been changed. Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Got a new bank account submitted to iso client services today for an update. Told Molli it will take 3-7 business days for it to take into effect. Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Merchant got letter about collection from company that says they are worldpay but letter does not look like its from worldpay. I did not get a collections report like normal on this merchant. So I Submitted the letter to ISO Client Services to have them look it over. I advised Molli to tell the merchant not to reply to letter or send the check until we verify if its a legit letter or not. Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: NX 1200 Terminal 0002 TID: 70787091 S/N: 1613X16356 Dee Karawadra Jan 31 2024 01:39 PM
.....
No Owner Found!!