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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Apr 04 2024 09:17 PM Charlotte Groff Travis received a call from merchant wondering why he was charged $64.95 for March fees. When I looked in Pioneer, he had a chargeback on 3/9/24 that had been deducted. The extra fee was the $25.00 Chargeback fee added to his normal monthly statement fee. I tried to call merchant to explain the fee but got voicemail. I left him a message with an explanation for the fee and told him if he had any questions to give the office a call and left our office number. Charlotte Groff Apr 04 2024 09:25 PM
2 Aug 01 2023 12:00 AM Kaetly needed his 1099s for this location and for Fairview Fresh Deli Donuts. He has already registered for Pioneer, so I had both accounts linked together. Called and spoke to Sivheant, his wife, to let her know that his accounts should be linked. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Replaced terminal shipped ground due to expensive priority overnght charges Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM TT Kaetly advised him to look for an email from Valor to use to set up app on phone. Sending him a replacement Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM TT Travis, he said it was determined awhile back that they had to use an ethernet cable not wifi. Travis is going by there tomorrow Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Called merchant back and he said he got it to work...requesting 2 new vars just in case Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM TT Merchant having issues trying to connect with wifi and hot spot, he was rude and was trying to help customers while we had Valor on the phone...he said he woulld to call us back. Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Tt Travis today and he said the merchant does not want an ethernet cord. And they want to try a new terminal to see if that is the issue. I suggest that Kamal call the merchant and try to troubleshoot with valor on the phone to see if he can get it to work. If he can not get it to work then we can try to replace the terminal. I think this is a wifi ghz issue and not a device issue. Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM TT Travis yesterday and tried to troubleshoot the wifi. We could not get the wifi to populate. He was going to go get a long ethernet cord and tried that and let me know how it goes. Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM SBC - IBUXX - 3.95% - Valor 100 with Tip Edit - Manual Batch - Receipt Footer = "Thank You Very Much Dee Karawadra Jan 31 2024 01:39 PM
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No Owner Found!!