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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Oct 10 2023 12:00 AM Charlotte Groff Kristi called and said that the merchant was having issues sometimes running EBT cards. I called the merchant and spoke to Katrina and she couldn't remember exactly what the error code was (something about a sequence error) but the transaction did go through. I called Valor to see if they knew of a sequence error code that might happen. Daniel at Valor told me that if this happens again to have the merchant reboot the terminal (star and 8 on the screen) and see if it happens again. If it does then send them a screenshot of the error message to support @valorpaytech.com. I called the merchant back and had her go ahead and reboot the terminal. Told her that if she gets the error message again and reboots the terminal to send me a picture of it. Dee Karawadra Jan 31 2024 01:39 PM
2 Sep 26 2023 12:00 AM Charlotte Groff Kristi called and said that Michael is concerned that his deposits aren't making it to his account the next day. I explained to her about the issue from the 19th as Mike told Michael and she said that he knew about that one day. He was specifically questioning Friday and Saturday's batches (9/22 & 9/23). Friday's batch made it to his bank early afternoon on Monday, but Saturday's deposit was not posted until late Monday evening. I told Kristi that the deposits went out on time and that it must be his bank that is not posting those until later. Dee Karawadra Jan 31 2024 01:39 PM
3 Sep 21 2023 12:00 AM Sep 21 2023 Mike Thomas TT Michael advised him that todays deposit will include the 19th also Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Michael called and wanted the option to not charge the Cash Discount Fee to his cutomers. He's bypassing all of the CD fees for every customer. He has included his processing fees into his products. I reactivated that remove option on his Valor terminal Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Per email from Kristi - merchant wants to add an additional terminal. Requested VAR from SBC Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Kristi she had several questions concerning transactions and store and forward. I answered all questions. She is doing install later tonight (after hours) at merchant request. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Valor 100 WiFi - Batch time 7:30pm Eastern; Will eventually do EBT at this location once he receives his FNS approval from the State Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20 Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80 Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 15000 Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 300000 Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 200 Dee Karawadra Jan 31 2024 01:39 PM
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