| 1 |
Jun 03 2024 08:17 PM |
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Charlotte Groff |
Gary Mole called in about a refund that he processed on 5/23 for $73.83 on Card 2744. He said that the cardholder has not received his refund yet. I called SBC to make sure that the refund didn't reject at settlement. I left Gary a message to have the cardholder call his issuing bank (Navy Federal Credit Union) because the refund did fully process and his bank should have posted it by now. |
Charlotte Groff |
Jun 03 2024 08:22 PM |
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| 2 |
May 31 2024 12:53 PM |
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Alexander Wilkins |
Spoke to Olivia, stated that they batched a return for 73.83 on 05/23/2024 and the customer still had not seen it go back into their account. Everything looked right on SBC's side via Customer Support. Customer Support stated if they do not see it by Monday to let us know and we will reach back out to SBC, |
Alexander Wilkins |
May 31 2024 06:09 PM |
Alexander Wilkins |
| 3 |
Dec 05 2023 12:00 AM |
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Merchant returned PAX S80 I deactivated in PAX |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Nov 17 2023 12:00 AM |
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Charlotte Groff |
Olivia (store manager) called this morning and wanted to talk about the conversation that I had with Gary yesterday afternoon. She reminded Gary that when they first set up that I told them that it would be better to process using WiFi or Ethernet but they wanted to stay on dial up. So he has decided that he does not want to cancel, but they do want a better terminal (sending them a Valor 100) and will use WiFi. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Nov 16 2023 12:00 AM |
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Charlotte Groff |
Gary called in and asked why his terminal would charge a customer 2 times when he only gets one approved receipt. I explained how it could be the connection dropping off. He says his terminal is hooked to an ethernet cord. He said that he just doesn't want the hassle of having to deal with his customers coming back to him and telling them that they've been charged twice. He said that never happened with his previous processor so he's going back to them. He asked me to send him the cancellation form. I did tell him that we could not cancel his account until he returns his terminal. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Oct 11 2023 12:00 AM |
Oct 11 2023 |
Mike Thomas |
TT Olivia, error in batch deleted trans #5 $104.00 batched terminal out then reran the transaction. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Oct 06 2023 12:00 AM |
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Morgan Withee |
TT Oliva she wanted to know if she ran a card twice. I caled SBC they saw 2 auths. So I walked Oliva through a void. Should be good to go.
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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TT Olivia says she has been having issues with Tapping cards so we reset terminal. This could be a card issue as some work and other don't. She will monitor and let us know of any issues |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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Olivia called and wanted something in writing what the fees are that they are paying as owner's previous processor is telling him that he can get cheaper than what he's paying right now. I explained the Cash Discount program to her and confirmed that they are only paying $19.95 / month and that the cardholders are paying all of the interchange processing fees. I did explain to her that the copy of the application will show the 3.79% but that the cardholders are paying that amount. I told her I will send her the January statement along with it to back up the fact that all they were billed is $19.95. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Returned Pax S80 and put in inventory SN 2K941673 also disabled and deleted in BroadPos |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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Olivia called in and needed the password for a refund. the password was current days date. She was able to run the refund |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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TT Olivia confirmed she batched out and informed her the new terminal should arrive Monday |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Downloaded PAX S80 SN:2M773391 and shipped FedEx |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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Olivia called in to say that they had not received any desposits since they started processing on 1/23. I looked in Pioneer and didn't see any batches. I manually closed their batch today and told her that all of those funds will hit their bank account tomorrow (from 1/23 - 11:20am 1/26/23 Eastern Time) will be included in that deposit. Checked in Pax Store and the merchant was not set up for Auto Batch. Because of them being on dial-up, we will ship them a new terminal and include a return label for them to ship the old one back to us. Told Olivia that they would have to manually batch until the new terminal comes in. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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Gary called in and needed to know if a transaction went through because his machine said remove card and did not print receipt. Transaction was for $24.00 on card 2490. We called SBC they could not find the transaction in the Auth log. Talked to Gary again and he reran it successfully. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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Downloaded Pax S80 SN: 2K941673 TID# 76877860 and shipped FedEx |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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SBC - IBUXX - 3.95% - Pax s80 - Dial - Batch 6:00pm Eastern |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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