| 1 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: We ran a test transaction on dial after update...went through. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Margaret did full download to update terminal |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Margaret she said the decision makers want to stay with dial... but will make final decision by tomorrow. Terminal is not working on dial. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Called Margaret to check on ethernet decision....left message....will call back later today if I don't hear back from her. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Lost carrier walked them through a settlement....working....ran test transaction....working. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Notes: called in getting lost carrier transferred to Mike |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Needed copy of 5/27/2021 transactions emailed |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: attached settlement report without 3 dollar transaction for reference later. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Tried to call Mittie but got her voicemail. Told her to call me back when she is free. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: I spoke with Mittie yesterday to help her with a missing transaction on her batch report. The transaction was for 3 dollars. It was run around 2 pm and there were other transactions run after this one. So it is odd that it didnt print on report. For some reason it is in IQ but it is not on the batch report that printed out. I called into tech support to try to figure out why this occurred but no one could tell me much besides it was a glitch. I will call Mittie today to let me know if she notices this again so I can research further. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Margoret turned auto settle back on. Emailed her transactions from 4/15/20 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Replaced defective terminal with SN: 332-917-063 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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User: Aimee Jones -> Notes: I re-registered the merchant in IQ. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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User: Aimee Jones -> Notes: Mittie called to set up IQ. She has been locked out. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Margret she needed to know if a transaction went through for $13.00. I confirmed it did. She had a power failure recovery error. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Notes: Sent mrs mittie training video for iq |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Notes:
Requested 08/19 Statement. Also requested access to iQ sent mrs.mittie a link to set up her account. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Changed auto settle to 11:00 pm |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT merchant walked her through a reprint and explained the uses of the purple keys on VX520 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded and shipped VX520 SN: 803-231-4820 Dial |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 15000.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 23 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 180000.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 24 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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