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Overrides who receive partial commission on all of Binswanger Enterprises LLC Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Sonia called in saying that she did not have the Refund option on a transaction. I confirmed that the original sale was processed on the Virtual and asked her how she was logged in. She was logged in as the CCUser. I told her to do refunds she would need to log in as the Branch user. Once she did that the Refund option was there. She successfully processed the refund. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: noticed that 1/12 did not batch - called branch spoke to Tonya. She got batch close error when trying to batch out. Found $370.00 trans - card 1168 - as 1st trans on current batch. Confirmed that the trans was run through the virtual. Deleted that trans from batch and was able to successfully close batch. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Claudia called and wanted to know how to run a transaction for a cardholder who's information has been saved on file. Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Sonia called and wanted to know why she could never get the refund option for a cardholder. I explained that the refund would have to be run through the same device as the original sale and that she would need to be logged in as the Branch user if she was running a refund in the virtual. Also wanted to know how to save a regular customer's card on file so I sent her those specific pages of the QRG. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Spoke to Sonia regarding a duplicate transaction of $67.83 authorized on 6/29/21. Swipe Simple only showed 1 transaction but Vantiv showed 2 transactions. I called Swipe Simple (spoke to Grace) and had them research the duplication and asked them how to refund the customer. They recommended that we issue the refund through TSYS Sierra which we did. Also per Swipe Simple's recommendation due to some diagnostic reports coming to them in a strange state we uninstalled and reinstalled the app on their terminal. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173 Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: updated tax id Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas RT: 307070267 Acct: 76968107562 Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas - Department: 5 - Notes: Reload TID# 002GF0Q...transaction recall issue. Dee Karawadra Jan 31 2024 01:39 PM
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