Merchants

Docuseal Sign Back
Update Merchant
File here * Notes * Status Date Action
Send Email to Merchant Send Email to Sales rep Send Email to Employee

Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Rodney Ramirez Accounts
Delete Overrides

                  

Default Setup

                  
                  
                  
                  

Processor wise Setup

                  
                  
                  
                  

                  
                  
                  
                  

Merchant CMS

%
%
%
%
%
%
%
%
%
  
  
  
Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Jan 30 2024 12:00 AM Mike Thomas TT Rodney changed to ethernet and increased batch number. We then batched his terminal out Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Jan 26 2024 12:00 AM Mike Thomas TT Rodney comms error, he will reset and try settlement again. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Dec 29 2023 12:00 AM Mike Thomas TT Rodney, comms error...reset terminal and phone line....now working. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Oct 19 2023 12:00 AM Oct 19 2023 Mike Thomas Rodney called and asked if we still have his account....yes we do. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Oct 16 2023 12:00 AM Charlotte Groff Rodney called and said that he got a decline on a transaction for $2060.29 Card 1173 and just wanted to make sure that it did not authorize. I called SBC to confirm transaction status. Ayana did confirm that the transaction had been declined with code 51 - NSF. I called Rodney back and told him that the customer would have to call his bank. He asked about splitting the transaction up into 2 different amounts and I advised him that would not be a good idea just because his internal invoice would have 2060.29 but the authorization would be for less and it would be a losing fight should it be charged back, Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Oct 06 2023 12:00 AM Charlotte Groff Rodney called in and needed to issue a refund for a duplicated transaction. The duplicate was on card 4527 for $300.00 and was first settled on 9/27/23 and a second time on 10/2/23. Walked him through the refund process. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Sep 27 2023 12:00 AM Charlotte Groff Rodney called and wanted to know if his terminal did batch for yesterday, 9/26/23. He said he got a duplicate batch error. I confirmed that the $300.00 sale he had yesterday did batch. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM Rodney sent email asking to have his high ticket amount raised from $1000.00 to $2000.00. He will be running a couple of transaction over the next few days that will be between $1600 - $2000.00. Emailed Conrad at SBC and he will note the system and watch for the transactions. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM SBC-Traditional-Pax S80-IP-batch time 7:00pm Central Dee Karawadra Jan 31 2024 01:39 PM Update Delete
]

Software Or POS Integration Questions Only

Owner 1 Information

Owner 1 Information