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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Aug 01 2023 12:00 AM User: Virginia Blankenship from Operations - Notes: recieved letter from merchant, no ETF and cancelled, submitted OSM # 18959 to have acct closed effective 03/06/08 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM User: Lindsay Felker from - Notes: Mr. Davenport called me and is cancelling his service; he has a new processor coming in that is going to pay him out of his old contract with ABANCO, which the term fee is $595.00; warned him of catches, etc... said he has been happy with our service, but cannot afford to pay the $595 and if we won't do it; this new co. will; told him to fax cancellation letter to Raj; no term fee; also, I will pick up the pin pad we sent him; his was out of warranty anyway; said he will continue to send me referrals; said he called the office with a referral to Snap-On, but someone else from our office signed it; I was not aware of it; he will contact me directly with referrals from now on; he just thought he could call the office and get it to me that way. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM User: Lindsay Felker from - Notes: Talked to Mr. Davenport and he rec'd pin pad; he hooked it up and we did pin pad test. It said pin pad test passed, so all should be well now. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas from Tech Support - Notes: Sent new S-9 pin pad. PO# 2629 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM User: Lindsay Felker from - Notes: Trade out pin pad per paymentech; did function 94 enter with Tom on the phone; pin pad test failed; trade out pin pad; I left Mike a message to ship pin pad. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM User: Lindsay Felker from - Notes: I called Paymentech to verify that he is set up for pin based debit; Per Paymentech, he is set up; they checked the terminal profile; it is in the profile; checked back to December, they have no notes of him calling in; he must have called the office; Paymentech is having me do a Function 94 enter; Case number is 3196067 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM User: Lindsay Felker from - Notes: I called him and he said he talked to someone in our office in December, but I don't see notes; said they walked him through download of some sort; could have talked to Paymentech; was told he needs new pin pad, if it didn't fix it; it did not fix it. I will go out Thursday to test it. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas from Tech Support - Notes: tT Tom states he is having problems running dedbit cards, can't give me a response and doesn't have a debit card to test. Advised him I can't test for debit without a card. He wants Lindsay Felker to call him...will call Lindsay and advise. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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Owner 1 Information