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Overrides who receive partial commission on all of ROYAL SUPERMARKET INC Accounts
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Merchant CMS

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Aug 01 2023 12:00 AM User: Virginia Blankenship from Operations - Notes: Researching why he is paying $82.33 per month billed to him by Concord. I pulled his adjustments and it is because we have been charging him $30 monthly fee in addition to the $30 monthly for the EFT manager and $4 per lane plus taxes. I have reached out to Manuel, the agent, to see if he truly intended for him to be charged $30 monthly by us. If this is in error, will we refund the merchant b/c I am being told that the refund will be coming back from the agent and not Impact. Waiting on Manuel to return my call. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM User: Virginia Blankenship from Operations - Notes: The amount that the merchant had refunded to him is $916.91. This is the amount that I pulled from the Audit Log in CMS that was billed to the merchant for 11/16/07, 01/04/08, 02/05/08 & 02/16/08 in error for Hughes satellite fees. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM User: Dianna - Department: x - Notes: sent in request to change DDA to Anita on 11/13/2007.Merchant calledtoday tolet us know $is still not in account. Raj called cs and was told that the account number was changed but not the routing number. I called Brian and told him the urgency to get this corrected. He took it to maint. THey told him that Bank of America has an agreement with First Data thatall routing numbers in the state of California have to be 121000358. The routing number on merchants new BOA account does not have that number therefor it was not changed. I called Jim Maddox for his assistance on this matter. He said he has never heard of that to email him the issue and he will forward it to Brian's supervisor. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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