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Overrides who receive partial commission on all of Dee's Curry LLC Accounts
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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Apr 10 2024 01:53 PM Charlotte Groff Deepak called in regarding the batching issue that SBC had for 4/8/24 batches. They were added to 4/9 batches and sent for deposit on 4/10. He was very upset and blamed everything on Impact and said that if this happens again that he will cancel his account. When I tried to explain to him that it was a communication issue that caused the delay, he told me to stop blaming everyone else that it's Impact's fault because we're the one that he's doing business with. He also said that this is the 3rd time this has happened in the last month. Since he is a small restaurant, he needs his deposits on time so that he can buy supplies, etc. I told him that we can move him to another platform if he wanted. Charlotte Groff Apr 11 2024 01:58 PM Update Delete
2 Mar 19 2024 03:13 PM Alexander Wilkins Spoke to Deepak, wanted to know their batch amounts from Friday and Saturday. Gave batch amounts for both days, Deepak also wanted to know if a transaction he made after batch Thursday was part of Friday's batch. Confirmed that it was. Deepak also wanted to know when he would be receiving his deposits for the last couple days. Let him know SBC was having issues and that until Tuesday his batches will be a day behind and will then catch up and be correct. Alexander Wilkins Mar 19 2024 03:15 PM Update Delete
3 Mar 01 2024 11:39 AM Charlotte Groff SBC - IBUXX - 3.95% - Valor 100 and Valor Mobile Device - Batch 8:30 Arizona time - IP - TIPS -----We will ship the VL100 immediately so that the merchant can begin processing. Then after we get the mobile in and Mike tests it, we will ship it. Charlotte Groff Mar 04 2024 08:44 PM Charlotte Groff Update Delete
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