Merchants

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Overrides who receive partial commission on all of Elrod Cleaners LLC Accounts
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Merchant CMS

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Dec 20 2024 09:17 PM Alexander Wilkins Changed to 3.95% to customer per merchant request. Alexander Wilkins Dec 20 2024 09:17 PM Update Delete
2 Nov 05 2024 04:49 PM Mike Thomas TT Ellen, can't connect via ethernet. Thinks internet may be down, she is contacting provider. Mike Thomas Nov 05 2024 04:50 PM Update Delete
3 Sep 18 2024 06:57 PM Alexander Wilkins Spoke to merchant, asked if a transaction had gone through twice. Confirmed in Pioneer that their were two charges for the same amount on the same card. Alexander Wilkins Sep 18 2024 06:59 PM Update Delete
4 Aug 20 2024 01:33 PM Charlotte Groff Ellen called and wanted to know if there is a way to reprint her batch report from last night because her terminal ran out of paper. She got the total amount, but not the detailed part showing each transaction. I told her that I would email Matt and let him know that her terminal ran out of paper before it could print the whole batch report. She has no way of emailing him. Charlotte Groff Aug 20 2024 01:35 PM Update Delete
5 May 20 2024 02:13 PM Alexander Wilkins Merchant called due to needing to refund a customer's card from 5/15/24 however it kept showing them cash refund on the terminal. Walked merchant through credit refund and successfully processed the refund. May 20 2024 08:01 PM Update Delete
6 Feb 26 2024 08:11 AM Charlotte Groff called merchant due to a Valor support request that came in Saturday, 2/24/24. She said she had problems with her terminal and getting a batch receipt, but she finally got it. No issues now. Charlotte Groff Feb 26 2024 02:11 PM Update Delete
7 Jan 08 2024 12:00 AM Morgan Withee I added the $24.95 mo fee back Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Jan 03 2024 12:00 AM Charlotte Groff Corrected DBA name to Munford Cleaners from Elrod Cleaners - Munford per merchant's request. SBC changed their system and Mike made correction in Valor so that receipts will print correctly. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Jan 02 2024 12:00 AM Mike Thomas TT Ellen walked her through download for ownership change. Ran test all working SN: 118220725879 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Dec 29 2023 12:00 AM Mike Thomas Built download file for VL100 for ownership change on 1/2/2024 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Dec 27 2023 12:00 AM Morgan Withee removed the $24.95 fee for the month of December. Will put this back for January billing. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Dec 22 2023 12:00 AM Alexander Wilkins SBC/Ibuxx 3.95%/Customer 2%/Merchant 1.95%/1 Valor 100 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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Software Or POS Integration Questions Only

Owner 1 Information

Owner 1 Information