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Overrides who receive partial commission on all of Luke's Burger, LLC Accounts
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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Jun 11 2024 02:12 PM Alexander Wilkins Called merchant regarding issues with Reports showing the clock in and clock out time. When previously emailed regarding the issue merchant stated they did not have time to be on the phone to fix the issue and they just wanted it fixed. Clarified what the issue was with merchant and let him know I would call back shortly with next steps to get issue resolved. Called back and let merchant know on my side and Skytab's side we could see the clock in times and that a picture showing exactly what he was looking at was requested to fix the issue. Merchant got angry and yelled over the phone before promptly stating they would keep doing it the way he was as it is and dropped the call. Alexander Wilkins Jun 13 2024 08:20 PM Update Delete
2 Mar 15 2024 02:54 PM Alexander Wilkins Travis called for merchant, stated that the KDS has been receiving orders but not getting the items on the KDS, only modifiers. Called Shift 4 support to request a swap for a new KDS and they stated to get pictures of the order on the POS and KDS respectively. Alexander Wilkins Mar 15 2024 07:54 PM Update Delete
3 Feb 06 2024 12:11 PM Mike Thomas Merchant did not receive paper for A800 that they ordered. Called Shift 4 they are sending a case of paper at no charge and no shipping. TT Ben at Shift 4 Dee Karawadra Feb 06 2024 06:12 PM Update Delete
4 Feb 01 2024 02:06 PM Alexander Wilkins Spoke to Travis regarding Luke's. Stated the merchant's servers could not make payments on other server's tickets. Went in to lighthouse and changed the servers access from restricted to Cashier. Dee Karawadra Feb 01 2024 08:06 PM Update Delete
5 Jan 18 2024 12:00 AM Charlotte Groff Travis texted me and asked me to find out what time Lukes will get their deposit today. I called Shift 4 customer service and spoke to Jamie. He could not tell me what time the deposit would be sent because they send them all through out the day. Shift 4 does not send all deposits at one time each day. He mentioned that the merchant is on 24 hour funding and that he should have his deposit within 24 hours after his batch closes. With Luke's batch time being set to 10:45pm Eastern time, their system is likely to miss closing the batch at it's specified time because it's not on the hour. Their recommendation is to set the batch to a time that does not have minutes, id 8:00pm or 9:00pm. On the 17th, the day I had the batch changed to 10:45 their system missed closing the batch and it wasn't closed until 11:33pm - which is past the deadline for NDF. I called Travis back and explained all of this and he said to just leave the batch at 10:45 for now until we can figure something else out. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Jan 17 2024 12:00 AM Charlotte Groff Received a text message from Travis asking to change Luke's batch time to 10:59. After I spoke to Allison at Shift4, she said that 10:59pm was right on the cusp of the deadline of 11:00pm to receive NDF. Called Travis back and suggested we set the batch time to 10:45pm instead. I called Shift 4 back and had them change it to 10:45 effective with today's batch. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Jan 14 2024 12:00 AM Jan 16 2024 10:00am Charlotte Groff Did not get a deposit. TT Rosie @ S4 and missed Batch time of 11ET. S4 Ticket # 3232835. TT Travis, and we decided to Schedule Batch Time to 10:59 CT, since they close any 9CT/10ET. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Dec 13 2023 12:00 AM Charlotte Groff Tracking numbers for SkyTab equipment being shipped to Impact. 1Z05073E0351754641, 1Z05073E0349523252, 1Z05073E0350372869, 1Z05073E0350403478, 1Z05073E0351715086 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Oct 31 2023 12:00 AM Charlotte Groff SHIFT4 - SkyTab - IBUXX Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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