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Overrides who receive partial commission on all of Charles Harr Accounts
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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Sep 08 2023 12:00 AM Charlotte Groff Charles called in again and had 2 more chargeback notifications that he just got in the mail on 9/7/23. One was just a "closed" notification for Case # 9917451284-03. The other was Case # 9917641411-02 which he still has time to respond to until 9/11/23. He said that he will fax over receipt today for that one. He mentioned that he never received an email notification so I called Vantiv and they told me that he actually needs to be registered with IQ access and IQ will email him the notifications. I sent him a registration for IQ and left him a voice mail to call me back so that I can update him on what's going on. I also dug a little deeper on his chargebacks and found 6 more chargebacks on Visa card #4914 that are new chargebacks and he probably hasn't received notice on them yet. I emailed him the spreadsheet so that he can see those and go ahead and pull those tickets. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 21 2023 12:00 AM Charlotte Groff Charles called in and mentioned that he would like for his chargebacks and monthly fees be debited from his account instead of subtracted from his sales. He said that his Port Lavaca location is already set up that way. I sent an email to WorldPay asking them to do this, and Eldie called me to clarify. She did tell me that 2 of his locations (Port Lavaca and The Office Bar & Grill) are set up to pay by batch but that the Omar's bar & Grill is set up as combined. She put in an SR53276252 to have the Omar's Bar & Grill changed to be set up just like Port Lavaca so that his fees / chargebacks will be debited each month rather than subtracted from his sales. She said the change should take 2-5 days to become effective. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 17 2023 12:00 AM Charlotte Groff I spoke to Charles again this morning and discussed all of the chargebacks on the card ending in 0778. There were also a couple other chargebacks on card 7577 that Charles said was the same person, according to the research he did. I pulled all transactions that were in the IQ settlement log for both 0778 and 7577. The transactions started in March and ended in June. Nothing at all in July or August on either of these cards. I also highlighted the transactions that had been charged back in red. I sent the spreadsheet to Charles. I submitted a SR 53075270 to have Charles' mailing address changed to the PO BOX 622. In addition, I sent an email to ISO Support to have them activate the email notification for chargebacks. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 17 2023 12:00 AM Charles called in and was asking about his deposit for his batch date 7/4/23. When I researched, it showed that there was a chargeback that had been applied that day for $172.55. He said he never got any notifications requesting documentation. In looking at this chargeback, I noticed that he has quite a few chargebacks for "No Authorization". Most of these are from the same bank 440393. I sent him his July statement and also a listing of all the chargebacks for June and July. Those are saved in his folder on Gdrive. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM User: Leah Faber -> Notes: Sent an email to merchant regarding PCI Non-Compliance. I tried calling but did not get an answer or voicemail. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM User: Aimee Jones -> Notes: Peggy called needing assistance with PCI compliance. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Downloaded and shipped (ground) VX520 SN: 803-123-744 Dial Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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