| 1 |
Sep 15 2023 12:00 AM |
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Salina called and needed to know the login and password for the Virtual. She was missing a 0 in the password. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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Lisa called and said customer was charged twice on 6/5/2023 for $343.59 card 2722. Transaction was charged twice and had 2 settlements it was confirmed in the system. I walked her through the refund process and it was resolved. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Lisa called and said that when she tried to batch this morning she got batch close error. Had to delete the transaction $38.36 - Card 6983 from the Tsys batch. Confirmed that it was processed on VT on 5/5/2023. Was able to successfully batch afterward. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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Selena's computer crashed and she needed the user name and password for the CCUser. She was able to login while I was on the phone |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Lisa - They had a power outage and they needed the login credentials for the terminal again. She logged in successfully |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Lisa called this morning and said she didn't get a batch receipt for 1/13/22. Had her try to close batch and received batch close error. Pulled current report and saw that $43.52 from 1/12 had also been processed through virtual. Deleted the transaction and was able to successfully close batch. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Lisa - She needed her user name and password for the terminal. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Lisa - She needed her user name and password for the terminal. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Lisa walked her through a void. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Lisa - she could not see transaction totals on her reports for 8/10 & 8/11 for the mobile devices. I did find the transactions in the system and informed her of the Reporting inaccuracy that SwipeSimple sent a bulletin about. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT Lisa - She wanted to know how to void a refund. I told her that she could not void a refund only void sales. Told her that she would have to run another sale transaction for the exact amount of the refund to off-set it. She wasn't sure if she would even need to void the refund but just wanted to know if she could and how just in case. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Lisa walked her through a refund |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Lisa - she needed to know how to do a refund on a keyed transaction on the virtual machine. Walked her through process and refund $41.80 was approved |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Submitted an SR for their pricing change. I have uploaded the document into the document center. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Leah Faber -> Notes: TT Selena regarding the SS VT. She forgot which login to use for running transactions. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Turned off level 2 and level 3 processing. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: updated tax id |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas
RT: 307070267 Acct: 76968107562 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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