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Overrides who receive partial commission on all of Binswanger Enterprises LLC. Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Nov 28 2023 12:00 AM Charlotte Groff Cindy called and said that her terminal #2 was giving her an error for the batch, but when I looked at her transaction from yesterday, it did batch. She confirmed that she had a batch receipt this morning when she opened the store. I had her run a test transaction for $0.01 just to make sure the terminal is working correctly. It worked fine. She voided her test transaction. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM Spoke with Cindy on duplicate transaction that was made on 6/20 on terminal 609 2 for $77.23- card 8329. Looked in system to see if these 2 transactions were settled and we advised her to contact the customer and let them know the transaction went through twice and to get the card holds full card number and expiration date in order to refund the customer $77.23. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM Terminal hasn't batched since 3/22. Called branch and spoke to Cindy. Had to delete $152.54 card 3881 from Tsys. Did find that they ran the transaction on VT on 3/21/23. After trans was deleted, was able to batch. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Donnie walked him through a void Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: noticed that terminal 2 for 2/8 did not batch - called Branch and spoke to Danielle and she asked Donny to batch the terminal 2 out. He was able to manually batch Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: During daily audit noticed that terminal 1 did not batch. Called Branch and spoke to Danielle. She was able to manually batch the terminal Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: during daily audit notice that terminal 2 did not batch for 11/8. When I called the branch and spoke to Danielle she said they'd been having a lot of issues with the terminal. When they would try anything in the SwipeSimple app it would crash and just close down. Uninstalled and reinstalled the app.. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: during daily audit noticed terminal 1 did not batch for 10/28. Called branch and spoke to Danielle and she was able to manually batch. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: During Daily Audit noticed that 10/26 did not batch for either terminal. Called the branch and they were able to manually batch on each terminal. They had a bad storm that came through during the night. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: During daily audit noticed 10/18 didn't batch for terminal 1. Called Branch and spoke to Danielle. She was able to manually batch with no errors. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: During Daily Audit noticed that terminal 1 did not batch. Called branch and she was able to manually batch the terminal. She said the internet had been unavailable. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
13 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: want another terminal. Put in sr to get the terminal ready Dee Karawadra Jan 31 2024 01:39 PM Update Delete
14 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
15 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay Dee Karawadra Jan 31 2024 01:39 PM Update Delete
16 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: added tax id Dee Karawadra Jan 31 2024 01:39 PM Update Delete
17 Aug 01 2023 12:00 AM User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas RT: 307070267 Acct: 76968107562 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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