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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Spoke to Trina - she was calling again about the Refund she tried to keyed for $378.88 Card 3690 on 4/21 but didn't have the full card number so she cancelled the refund attempt. Once she got the full card number she tried to run the refund again but the refund option was no longer there. I told her that if she could take the terminal back to branch 83 where it originally was that we could run the refund through Tsys. She's not going to be able to get away from the store to get over there to do that. The only other thing I could suggest to her was to write the customer a check and notate that that's what they've done just in case he charges it back. She's going to call Lynda at Corp and see if she'll cut the check. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Correction to last note transaction was $378.88 ran on 3/23/22 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Sereena she is trying to do refund on a transaction for $89.93 but no refund button. The transaction shows a refund attempt that was canceled. Called Swipe Simple they are researching. (joshua rep name at SS) Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Branch needed to know how to run a refund. They were still logged in as the CC user on the virtual. I had them log out and log back in as the Branch user and they were able to run the refund for $105.98 from 3/23 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Trina - she needed to know if she had to have the full card number to issue a refund. Also told her that the refund will have to be run through the device that the original sale was processed on. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: During daily audit noticed that 11/11 still wasn't funded. Called TSYS and they didn't see the batch nor did any of the transactions have a settlement record with Vantiv. Spoke to Robert at Vantiv and got the card numbers for the 4 sales and rekeyed them under Branch 11 (uh-oh). I could not rekey the refund of $270.63 because there was no auth issued on it on Thursday so I could not get the full card number for it. I emailed Lynda at corp to let her know what was going on. Will call branch Tuesday and have them reissue the refund through the terminal if possible if not I will have them run it through TSYS. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: during daily audit noticed that 11/11 did not batch. Called branch and spoke to Paulina and she wasn't sure so we checked the current batch. The only transactions that we in current batch were the ones she has run today. The terminal must've batched late. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: during daily audit noticed that 11/8 didn't batch. Called Branch and spoke to Cynthia and she said terminal batched had already batched. It batched late Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: During Daily Audit noticed terminal did not batch for 10/14. Called Branch and spoke to Serena - she got batch error when trying to batch in SwipeSimple. Pulled current batch in Tsys and 1st trans was for Card 9063 - $405.94 from 10/8. Confirmed that transaction was processed via Virtual and then deleted the trans from the batch. She was then able to run a successful batch in Swipe Simple Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Serena - she wasn't able to run any sales on her terminal because terminal was pointing to Mobile083 instead of Terminal083. Had her change it and she was able to run a transaction. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay Dee Karawadra Jan 31 2024 01:39 PM Update Delete
13 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: added tax id Dee Karawadra Jan 31 2024 01:39 PM Update Delete
14 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: There is a transaction keeping the batch from auto settling. Called branch to let them know they need to delete the transaction so batch will settle. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
15 Aug 01 2023 12:00 AM User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas RT: 307070267 Acct: 76968107562 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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