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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Dec 13 2024 07:33 PM Charlotte Groff received an email from Conrad on 12/12/24 regarding 4 attempts of authorizing big ticket transaction on 4 different card numbers from the same bank. 3 went through and 1 was declined. The BIN for that bank is 558598. I called the merchant and spoke to Maria. She told me that one transaction on card ending in 7499 for that same customer was approved on 12/10/24 for $7326.51. Then he called back on 12/11/24 and wanted to place another order. He first gave a card number 2217 and they tried to authorize it for $13,226.42 but it was declined by issuer because of restricted card. So he asked them to split it up into 2 different transactions and run it on 2 different cards. Those were card 2677 for $6874.44 and card 6790 for $6613.22. They delivered the products for the 12/10 order & the 12/11 order on the afternoon of 12/11/24. I discussed with her that these transactions definitely raise a bunch of red flags and that it highly unlikely that a cardholder will have 4 different Mastercards from the same bank much less having them readily available to say, well try this one. This morning, she sent her delivery guys back to the spot where they delivered the product (about an hour away) and they said that their product was still laying there, but that also there was the exact same products that someone else had delivered to that same place also there that wasn't there when they dropped off their delivery. She called the cardholder back on 12/12/24 and told him that she will need him to send her his DL and a copy of each of those cards that their processor is questioning them. He told her he would send her a copy by the end of the day. He never sent that to her. She tried to call him back again 12/13/24 but he would not answer his phone. We urged her to go ahead and call the police to file a consumer fraud report and ask if the police will escort them to the property to retrieve their product. Conrad asked NCR to issue refunds to the cardholders due to potential fraud. He will let me know when the refunds have been processed so that I can send Maria a copy of the refunds as her proof that the money has been returned just in case the police need it. Charlotte Groff Dec 13 2024 08:00 PM Update Delete
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