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Overrides who receive partial commission on all of Grady D Mathis Jr Accounts
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Merchant CMS

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Nov 22 2024 02:16 PM Alexander Wilkins Del currently using EPI - 2313142413 as a VT as they are experiencing internet issues and unfortunately cannot use their new terminal. Old terminal has been received. Alexander Wilkins Nov 22 2024 02:17 PM Update Delete
2 Nov 21 2024 08:23 PM Alexander Wilkins Spoke to Del, was having an issue with a transaction. Transaction had an incorrect CVV. Informed Del to get the card information and try again. Successful transaction. Alexander Wilkins Nov 21 2024 08:40 PM Update Delete
3 Nov 21 2024 02:00 PM Alexander Wilkins Original VL100 replace with new VL100. Original VL100 returned. Alexander Wilkins Nov 21 2024 02:06 PM Update Delete
4 Nov 20 2024 06:15 PM Alexander Wilkins Spoke to Travis, stated the merchant's VL100 will not connect to ethernet, wifi, or hotspot. Called Valor and they dictated that the device needs to be replaced. Requested VAR to replace old VL100 with a new VL100. Alexander Wilkins Nov 20 2024 06:31 PM Update Delete
5 Nov 20 2024 04:38 PM TT Dale terminal nor connecting. Will contact internet provider to make sure all ports are unblocked Mike Thomas Nov 20 2024 04:41 PM Update Delete
6 Oct 30 2024 05:22 PM Alexander Wilkins Spoke to merchant, the merchant stated that they are getting their deposits later and later into the day starting over the summer. Informed merchant that SBC has been sending their deposits out on time like normal and that it may have to do with with the deposit between when it is sent and when it is received. Merchant understood and I let him know if he does not get his deposits before 4PM there may be an issue and to let us know. Alexander Wilkins Oct 30 2024 06:29 PM Update Delete
7 Jul 11 2024 01:53 PM Mike Thomas TT del terminal not connecting to ethernet..reset terminal...now working! Mike Thomas Jul 11 2024 01:57 PM Update Delete
8 Dec 18 2023 12:00 AM Charlotte Groff Grady called in and said that he has not received Friday's deposit in his bank account as of yet. He said that normally it's in there by now. I check Pioneer and the deposit did go today and told him that if it wasn't there in a little while to call me back and I'd give him the ACH trace information. He said he'd check back in a little bit. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Oct 31 2023 12:00 AM Charlotte Groff Grady called and was getting a connect error on the Valor 100. Had him unplug the terminal and then plug it back in and he was able to run a transaction successfully then. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM TT Travis wanted option to bypass cash discount turned on. Done Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM SBC- IBUXX- 3.95%- Valor 100- IP- Batch time 6:00pm Central- NDF Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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