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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Oct 18 2024 04:01 PM Mike Thomas TT Charlene who sent a Valor ticket. She was getting can not connect to server. We reset the terminal....now working. Mike Thomas Oct 18 2024 04:03 PM Update Delete
2 Sep 08 2023 12:00 AM Charlotte Groff Charlene sent a Valor Support ticket #38144. I called her and she has a gift card for $50.00 that she was trying to run and kept getting insufficient funds. I explained that means that there is not $50 available on the card. I suggested that she have the customer call the number on the back of the card and find out what the balance is. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 22 2023 12:00 AM Aug 23 2023 Emily Karawadra The had a weird incident where a man got near their terminal and afraid they placed a skimmer. Having David Copeland go by and inspect the machine for an external device. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM David and Judge Peeler called in about PCI Compliance. I made sure the Judge knew his type of equipment and his MID and told him to make sure he keeps the PCI Support desk on the phone with him until he completes his questionaire and the scan. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM David and Jaq called and wanted to know about accepting a pre-paid credit card when the card balance is less than the merchant's ticket they're trying to run. The Valor terminal will not do a split sale. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM TT Charlene. Added Pin Debit and showed her how to pull a open summary report. She is good to go and happy! Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Downloaded VL100 called David ant told him it was ready Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM SBC- Traditional- IC+0.30%+$0.10- Valor 100- IP- No Tip- No Pin Debit- Apple Pay- Batch Time 7:00pm Central Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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