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Overrides who receive partial commission on all of Philip Cannon Accounts
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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Oct 21 2024 04:28 PM Charlotte Groff Phillip called back this morning to inform us that one of the customers that had the duplicate charges on their card ($30.43 - card 0560 on Oct 12th) called him and told him that she had called her bank and her bank informed her that the transaction actually came in for an authorization 5 times that day, but they had denied the other 3, but the credit available had gone back to the customers account when the additional transaction fell off. She also told Phillip that an additional charge hit her account this morning for the exact same amount and that she had not been back in his store since the original sale on 12th. When I checked IQ and Valor, I could only see the one original sale from 10/12 and no others. He said that he would ask the customer to take a screenshot of her account showing the pending transaction with today's date and send it to me so that I can send it on to Valor and also to Shannon at WorldPay. Oct 21 2024 06:57 PM Update Delete
2 Oct 16 2024 03:17 PM Alexander Wilkins Spoke to Phillip, he stated that some customers were seeing two pending transaction in their bank account when there should have only been one. Customers were however not double charged. Alexander Wilkins Oct 16 2024 06:29 PM Update Delete
3 Sep 16 2024 03:03 PM Charlotte Groff Phillip called in and said that within the last week or so he has had 3 different customers come in to say that the charge he ran is appearing twice at their bank. He gave me an example of Card 1232 processed on 9/14. When I researched the card history, it had only been authorized once and settled once. I assured him that the additional charge would fall off and go back to the customers credit available. His terminal was communicating WiFi. He didn't know that he could plug the ethernet cord into the terminal. I told him if he has an ethernet cord that it would be more stable than WiFi. He found the plug and is going to use ethernet. Charlotte Groff Sep 16 2024 03:21 PM Update Delete
4 Aug 09 2024 07:56 PM Alexander Wilkins Spoke to merchant, merchant asked if they should send back their old terminal. Informed merchant to send back old terminal to us. Alexander Wilkins Aug 09 2024 07:58 PM Update Delete
5 Nov 27 2023 12:00 AM Nov 27 2023 Mike Thomas TT Phillip deleted all transactions that had settled then changed batch number to batch the remainder of transactions. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Nov 27 2023 12:00 AM Charlotte Groff Phillip called in getting duplicate batch on his terminal. He said that Wednesday, 11/22/23 did batch and he received his funds for that day. Friday 11/24/23 didn't batch. Transferred him to Mike. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Philip called and said that he accidentally voided a transaction for $282.95 ($292.85 with fee) taken earlier today and asked if there is any way that we can "unvoid" it. I told him unfortunately there wasn't anything I could do that if he knows who the customer was that he might can call them and get them to come back in and rerun the transaction. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM TT Philip accidentally ran a sale as a pre auth. I got full card number and we forced the sale through successfully. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM Sent Rate Amendment to Lisa Taylor so that she can get Philip Cannon to sign. Explained that nothing is changing but we have to have the Amendment on file for Cash Discount merchants. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM Philip Cannon called and said that his fees are not coming out of his deposits each day. I sent ISO Support an email asking them to change his MID from gross to net - daily billing - SR# 45991210 up to 5 business days for completion Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM TT Phillip walked him through updating terminal with new Vantiv VAR. He was converting from Elavon 3.50% Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM TT Phillip, we were going to update hi terminal but he had something come up so we are resheduled for Friday morning at 8:30 (2/24/23 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
13 Aug 01 2023 12:00 AM Vantiv-IBuxx-3.95% Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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