| 1 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: ticket id 3226026 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: got cancelation form back submitting it to pcs now. Will enter sr number once I get it |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Selling the store and the new owner is not coming with Impact. I have sent Wayne a docusign and gave David a hard copy just in case. Once we get this back we will submit it for closure effective 12/31/21. So that he does not get a bill for January's processing. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Delynda today and she called to let us know that she has NOT been billed again the $48.00 fee for her old MID. She said that it had only been taken out of her account that one time and that we refunded it on 10/19 (her bank posted 10/20) and she has not been debited that amount again. She apologized for the error. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Wayne and walked him through a refund. His password for refunds is 7046 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Spoke to Delynda today and she is saying that she was debited again in November for the $48 fee on her old MID 497220946881. I've looked in Clientline Reporting and do not see anything beyond the Oct 2021 monthly statement showing the refund of $48.00 requested back in October. She did confirm that she received the refund but says she was billed again. Merchant account is cancelled on PCS platform and has been since October. She doesn't have the bank statement nor the merchant statement showing the fee of $48.00 with her today but says that she will be released to go back to the office on 12/23/21 and will send it over to me then. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: I requested a refund for the $48 that Delynda said was debited from her account in August. The fees were the Annual Pin Debit Network Fees for CU24 Pulse and Nyce. One fee of $12 and 2 fees of $16. The refund request number at PCS is 3075722. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Delynda called in and said she got another statement for the month of august for her old account. we did close the account on june 28th so Charlotte is going to call PCS to figure out what happened and try to get them refunded for that. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Wayne and advised him that $20.154.21 was sent to his bank on 9/12 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Delinda received a statement from old account |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Set up new USA ePay account |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Canceled previous USA ePay account |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT David had store rewired has no internet or phone lines...requested VAR for USA ePay will set up as soon as VAR is emailed |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Morgan spoke with Kimberly in the Risk Department at Rise and was able to get the monthly parameters updated to 40K per rolling 30 days. This will go into effect with 8/11/21 deposits. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: David Copeland called in because Delinda called him and said that they haven't been getting their deposits daily. Tuesday's deposit didn't arrive until Thursday and yesterday's deposit didn't arrive today. Called Rise and spoke to Carrie regarding the pending batch in Clientline. The store has been processing more than their $25000 monthly volume so their deposit are held until they can be reviewed by Risk. Kimberly from Risk Department will be emailing Morgan a form to be filled out and submitted so that the monthly parameters can be increased. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT- Wayne - he was not happy about his debit cards not being deposited and wanted an answer. I called Rise and spoke to Stephanie and she said that the debit file from First Data had a glitch or was late being sent. Batch is there and in pending status. It will be added to their deposit for Monday. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Delinda batch from 7/29/21 batched out later than set time (comm error) and only saw 459.37 of $1390.94 deposited. $931.57 will be deposited by Monday per Rise. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: emailed over pci instructions for their new account. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Angela. updated both terminals |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Changed batch times to 6:24 pm and 6:56 pm |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Angela reloaded FD130 and FD150 for new MID# |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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Kamal Oghad |
User: Kamal Oghad -> Notes: Rise
8:00 PM Batch Time
IP
Reprogram FD130 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 23 |
Aug 01 2023 12:00 AM |
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Kamal Oghad |
User: Kamal Oghad -> Changed : MonthlyVolume FROM 0.00 TO 20000.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 24 |
Aug 01 2023 12:00 AM |
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Kamal Oghad |
User: Kamal Oghad -> Changed : AnnualVolume FROM 0 TO 240000.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 25 |
Aug 01 2023 12:00 AM |
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Kamal Oghad |
User: Kamal Oghad -> Changed : AverageTicket FROM 0.00 TO 50.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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