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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Got one month PCI refunded. Put in a refund for $15 for the last 3 months OFF. Put in request to close account today. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: I've been working with Kim and she was able to get PCI compliant on Elavon this week. We have requested her 1 month good faith refund for the PCI non compliance fee and have also issued her a $15 refund for July - Sept On File fee. We will cancel her Elavon MID next week once the refund has been processed. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Kim - sent her the PCI compliance instructions and told her that if she will be come PCI compliant on Elavon platform that we could get her 1 month's PCI fee refunded and then cancel her account. She said she will get the compliance done today and then call us back to let us know it's done Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Sheila advised her a transaction of $629.52 did not go through and will be back on the customers card through issuing bank. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Replaced terminal SN: 73160009CT022542 iCT220 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Tom Called said he is having troubles with his ICT 220 on Elavon platform. It is rebooting every time he goes to swipe a card. He told me that Mike said if this happened again we would have to replace his equipment. Spoke to mike we will need to replace his equipment. Let tom know it should be there hopefully by the end of the week. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Kim received a chargeback talked to Elavon and instructed Kim on what she needs to send over. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Set the font size to normal from small. I also had it changed in the profile at Elavon. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 60000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 720000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 525 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Was on phone with Kim and Elavon trying to program terminal it would not take the download. Kim is going to take the terminal home and try and program it over the internet. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
13 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: TT Kim wants to add another terminal to the account. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
14 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: TT Kim, she needed the instructions for changing the DDA on the account. I sent her the form. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
15 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: PCI username is Danc1957 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
16 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Downloaded iCt220 and ordered 310 pin pad. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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