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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Got a text from Tyler. David is upset because he was billed from Elavon in August. I explained that was from his last months billing from June and that he will not see any billing anymore. He still wants a refund since he did not process. So I have submitted for a refund due to COVID. Waiting to hear back from Elavon if we can get them a refund. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: NX1200 Terminal 0002 TID: 76632338 S/N:9037X16355 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: We are having a calculating issue in one of the terminals. Yesterday this merchant ran a refund for $25.25 you can see the approved receipt below. Their total sales for the day were $74.59 and then if you take out the return it should be $49.34 like it says on the net deposit of the batch receipt below. However the terminal is adding the $25.25 into the Hash total. It is showing $99.84 instead of 49.34. And now the merchant wants to know where his $50 is. There is no money missing but this receipt is very misleading because it's adding the refund instead of subtracting it. I have gotten with exadigm tofigure out what isgoing on. Linda said that jet pay is holding the refund bc there was no prior sale run on this card - it was an accidental refund. So he will get $74.59 and then once the refund is processed it will remove that out $25.25 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: David called and said he had a missing deposit from the 2nd and 3rd. I see the deposits in the system but they did not come through until the 6th. He is on next day funding. It looks like his bank of not open on the 3rd so it did not deposit until the 6th. I will call David and go over this again. His funds are coming next day but I can not guarantee a time of deposit. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Left a message for David. He will call me back when he is free to change time on terminal. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: David called because he was missing some deposited. I figured out his terminal is batching at 5:30 am instead of 7:30 pm. Showed him how to batch out manually so he can continue getting his batches next day. I figured out this time is wrong on his terminal. I am calling him to get this changed over now. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : TO Percent FROM 0 TO 5 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 95 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 14000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 170000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 20 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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