| 1 |
Jun 10 2024 02:51 PM |
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Charlotte Groff |
Janet called and said that her FD150 has not been batching out due to a variety of reasons (power outages, internet outages, etc). I called PCS to conference her in with Tech Support. After being in the call queue for 27 minutes, Kimberly with PCS answered and we described the issue and she said that all of her techs are on calls and they have had a high call volume this morning. Kimberly is going to have a tech support person call Janet back within the hour (current time 10:25am) |
Charlotte Groff |
Jun 10 2024 03:24 PM |
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| 2 |
Mar 01 2024 11:08 AM |
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Mike Thomas |
TT Amy says her customers have been calling in saying the amount charged is not what shows on the banking info. Conferenced in with PCS they have started a ticket and will email Am. She is also sending in screenshots to PCS. PCS will reach out when they can after submitting the ticket. |
Mike Thomas |
Mar 01 2024 05:07 PM |
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| 3 |
Jan 11 2024 12:00 AM |
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Charlotte Groff |
Amy called and said that the FD150 that they just plugged in today was declining debit cards with an R3 decline code. I called PCS tech support and they immediately saw that not all of the debit networks were checked. They made the correction and I called Amy back and she was able to successfully run a debit transaction. She also asked about a longer pin pad cable. I talked to Mike and he suggested them try the one from the FD130 that they were using and see if it would fit the FD150 because we don't have those pieces of equipment in stock to test that ourselves. Mike did call Task and they do have the longer pin pad cables in stock. The price he was quoted was $2.36 plus shipping plus tax. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Dec 19 2023 12:00 AM |
Dec 19 2023 |
Mike Thomas |
Merchant paid invoice downloading terminal and shipping out today tracking # 774540562490 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Dec 12 2023 12:00 AM |
Dec 12 2023 |
Mike Thomas |
Emailed invoice for FD150 and RP10 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Dec 12 2023 12:00 AM |
Dec 12 2023 |
Mike Thomas |
TT Janet says she wants to purchase FD150 and RP10 pin pad. Will follow up today |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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Did a total new update to reset batch time. Will call back if still not batching. May have to purchase 150 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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TT Janet terminal not batching out, got Rise on the line and we did a parameter update. She will call if any other issues |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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Viriginia called and wanted to cancel her account. Sent her the PCS Cancellation request form to sign. Sent it to email address JORDANHM11@gmail.com |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Called in saying they were getting Send Error error. Sounded like an internet issue but to be sure I conference them in with PCS and PCS did a ping test to verify it was not pinging. Their dial is running slow so its timing out. They will need another ethernet cord |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Amy called in to say that the printer is still not printing properly. She wants to know if they can purchase a new printer head instead of a new bundle. I am looking into that and will call her back
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Lyndsay printer now printing all characters...tried new paper....advised to clean printer head...will call back with results |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Sandy called in stated that they had a chargeback. I did some research and they did get 2 chargebacks from the same customer It was keyed in so they will need the signed receipt. I told them they should get something in the mail in the next few days to dispute the charge. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 10000 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 120000 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: FD35 SN: 000000806CG96016 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Programmed and shipped 2 FD130 SN: 0000FD1000623016/0000FD1000623007 and 2 FD35 SN: 000000806CG96021 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Jul 31 2023 12:00 AM |
Jul 31 2023 |
Mike Thomas |
Terminal not Auto batching looks like they keep trying to manual batch which turns auto batch off. We did a parameter update on terminal to resolve |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Jul 27 2023 12:00 AM |
Jul 27 2023 |
Mike Thomas |
TT Janet we had to reset terminal after internet went down. Should receive batch report no later than 7/28/23 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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