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Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Notes: Todd is sending back the pin pads |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Sent todd a return label |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: requested PCS to close out account with no form |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Notes: spoke to Todd he wants to cancel let him know need the 3 terminals 3 pin pads back and we will cancel his account. The new provider reprogrammed our terminal so he is waiting on replacements. He will ship to us directly |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Notes: Spoke to Kayla they went 100% to Bank One told her we need our 3 FD130 and pin pads returned. She said she should be able to get new ones setup by next week. So she can send those in then. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Kayla - Since Friday 10/1 they started having issues with their terminal accepting EBT cards. She did say that they had their other 2 terminals set up on Friday to accept EBT cards through Bank One. Bank One called her back today and told her that she's not allowed to process EBT through 2 different processors and that's the reason she can't take it on our terminal. She was getting the response Invalid Message or Process code not approved |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Robin called back and stated everything is fine now. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Getting invalid account when trying the refund will call customer back to confirm card info |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Robin called in they ran a card for $1027 too much over the holiday weekend and wanted to know how to refund it. I let her know if she has the card number she can do a refund and just key in the card number exp date and the cvv code. She said she had his card number and she would call the customer back to get his exp date and the cvv code. She will call us if she has any troubles. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded 3 FD130 1) SN: FD1000621749 TID# 4853885 Settle time 7:45 2) SN: FD1000621719 TID# 4853880 Settle time 7:40 3) SN: FD1000621730 TID# 4853884 Settle time 7:44. Sent 3 FD35 SN: 806CG4906/806CH08152/806CH083785 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Spoke to Brenda and the terminal was manually batched again and it is throwing the auto settle off. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Tina called and stated one of the terminals did not batch last night. I show the deposit. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Merchant was batching out manually and it was knocking the auto-settle out and causing the merchant to not receive their next day funding. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Marty had auto settle time set to 7:50, 7:55, and 8:00 pm |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Shipped 3 ethernet cables per Marty |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Received call Robin they did not receive a deposit from Monday. Called Rise and clientline was down. I got an email back that they did not batch in time to meet the cut off. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Marty walked him through parameter updates on three terminals to update auto settle to 8:25 pm |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: TT Tina about batching times. They are batching out between 9-9:15. Spoke to Rise 9:30 Eastern Standard. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded and tested 3 FD130 and 3 FD35 pin pads....all working. Term SN: FD100605773/FD100605740/FD100605770 PIN Pad SN: 806CG87206/806CG89955/806CG98693
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded (3) VX520 IP. SN: 803-225-351/803-225-353/803-225-358 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 250000.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 3000000 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 23 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 60.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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