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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Aug 01 2023 12:00 AM They are still having issues with their WiFi.  Tricia is supposed to get back to me to tell me if they want to upgrade to the VL110, which has a sim card availability. She may call in about this while I am away so I wanted to update you both on this. I will also put this in the notes in CRM.  The cost of the terminal is similar so all we would have to increase their monthly fee for is the sim card use which is a $12 monthly fee per MID/terminal.  There is a one time $10 activation fee I am willing to waive for them so let her know we are doing this!  We do not have any VL 110 in stock which I let her know.  SBC does carry these so we will have to purchase 2 of those and have them debit our residuals for these devices.  Ask them to also send us a sim card for each if they do not mind.   Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: Spoke to Renee she is upset her account has not been cancelled. The note below was for the other location not hers. I told her we would need a letter and she would be billed the $300. WE are trying to figure ou tif there is still a machine missing before we close the account. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Merchant called to cancel the account. I advised her that she needs to submit a cancellation letter and $300. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Renee called to verify a sale processed on 07/15/2019. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Programmed and shipped iCT220 SN: 15229CT24085656 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Replaced terminal with VX520 SN: 803-225-352 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Renee sent her batches from this week and corrected settings in terminal for auto settle. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Reload terminal for larger font on receipts Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Downloaded VX520 SN: 803-235-158 IP Auto settle on set at 10:00 pm. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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