| 1 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Cancelled account |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Did ASR to add iCT250 per Lindasy Felker ASR# 863798 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Susan walked her through a forced transaction. $671.59 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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User: lindsay Jones -> Notes: I have emailed Kim to let her know the $679.51 did not settle From 8/25/15 due to Communication Issues on the terminal. Per research ticket: This may have been some type of phone line issues. At any rate, the merchant force the Transactions, in today's batch, or a batch as soon as possible. Below auth number can be used to do this.
CH# XXXXXXXXXXXX7167
Exp Date: 10/14
Auth :05211B
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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User: lindsaybank from Operations - Notes: Dan called and all is going great. Per Kim's request, please eliminate the $5.00 stmt fee on both this account and Clearance Center. I checked with Linda and we can do it. I let Dan know. Linda is making sure we don't need anything signed to remove the stmt fee. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: Mike's research on trying to get err messages on Debit Networks, per capture change on terminal etc. discontinued per request of Lindsay Felker. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: For Debit card err on 2/5 gave complete # to Susan, keyed and went thru |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Dan called and they are unhappy about the $42.99 transaction they called about on 3/3/09; Susan was supposed to get a call to re-key. I am checking on it now. He said he faxed the receipt in as requested. I will get an answer from Paymentech and call Dan and Susan ASAP. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: t.t. Dan, Debit TCS & don't know til after batched when a trans does not settle.
Dan sending receipt on a sale that was an ERR instead of EDC. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Called David back with presenter price (25 cents each in qty of 100)- he was gone for day, so left vm. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Per Dave, need 6 rolls of paper for eclipse; Mike is ordering. I just got off phone with him. Also, I am working to find out gift card sleeve re-order pricing. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Called Dan to check on them; he was not there, so I left him a voicemail |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Called and talked to Dan to make sure all is going well; Everything is great as far as he knows. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: Dan called & needed to ck deposit for 9/2. Was V/MC trans from 8/30 less Amex sales. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: Merchant called Lindsay, didn't get envelopes. Linda t.t. flexcache and contact vendor to ship. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas from Tech Support - Notes: ordered 6 rolls of paper for Eclipse. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Received message from Linda; I called Dan and he needs 500 gift cards and sleeves |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: Dan called, wants to re-order gift cards and sleeves, same as last order. Called Lindsay Felker to see if she submitted last order, etc. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Went by to see Dan; all going great; He has a friend that started working for a processor, Prodigy, but he told him he would not switch; he is very happy with our service |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Dan sent in faxed order form; cost will be $114.75 for 500 envelopes and 500 presenters. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Raj is working on getting pricing and sheet for this. Was calling Dan yesterday. I will check outcome today. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Dan called and needs more envelopes for gift cards. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 23 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas from Tech Support - Notes: Ordered 6 rolls of paper, still waiting on completed ACH form. Paper is for Eclipse. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 24 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: E-mail came back to both myself and mike; I had Raj fax over the ACH form this afternoon to ATTN: Dave; Raj rec'd confirmation page. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 25 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Rec'd e-mail from Mike that we need ACH form or c.card number. I contacted Dave and attached and e-mailed an ACH form which he will fill out and have signed and fax directly to Mike. I provided him with the fax number. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 26 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Dave called and ordered 6 rolls of paper for eclipse; no ink needed. He asked that we ship ground or whatever is cheapest. I e-mailed Mike to let him know. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 27 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Went by and visited Susan; all isi going very well! |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 28 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Talked to Susan who works there several times throughout the day on 4/9/08; Eclipse works sometimes and sometimes does not; appears to be a phone line issue, but when she unplugs and plugs it back, it works. I talked to Mike and advised her it could be the modem, but we don't have a a way to test that. She will keep me posted and I will check on her. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 29 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas from Tech Support - Notes: Had Paymentech fax copy of settlement report. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 30 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas from Tech Support - Notes: Tt David no ENQ from host batch did go through. Paymentch checking for issues on their end. Conferenced in with Paymentech, we cleared terminal. Now working. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 31 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker from - Notes: Talked to Dan on 2/28/08- everything is going well! |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 32 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas from Tech Support - Notes: Tt Lindsay (rep) ordered 6 rolls of paper for Eclipse. PO# 2639 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 33 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas from Tech Support - Notes: TT Treva, walked her through reprint....all working. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 34 |
Aug 01 2023 12:00 AM |
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User: Lindsay Felker - Department: - Notes: Went by to check on them- all is going well! |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 35 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas - Department: 5 - Notes: Ordered 6 rolls of paper for Eclipse (per Lindsay Felker) |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 36 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas - Department: 5 - Notes: Ordered 6 rolls of paper for Eclipse (per Lindsay Felker) |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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