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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Diane - she received the $90 Regulation and Compliance Fee from Vantiv. Morgan will be issuing a refund to her this week. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Diane she is getting comms error...advised her some things to try to resolve but she thinks it's her internet...will call back if needed. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Had power surge had to turn auto settle back on. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Got confirmation refund will take 3-5 business days Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Emailed crystal requesting a refund for the regulatory and compliance fee of $90. They should not have been billed this Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: TT pat she is concerned about a few on her statement. I told her to send me a picture of the statement with the fee she is talking about and I will work on it for her. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Pat Changed communication to IP...ran test...all working. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM User: Aimee Jones -> Notes: TT Pat. Moving to wireless internet. Wants to know if it will affect her statement. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Pat, terminal having batching issues. Had profie rebuilt, will walk her through the download. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Pat she will call me 9/17/2019 to advise if terminal batched out properly. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Called Mrs. Pat to check in on them and make sure everything is okay and they arent having any issues with their terminal Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Advised Pat that 3 transactions went through on 5/17/19 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
13 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Reconfigured terminal for dial...now working Dee Karawadra Jan 31 2024 01:39 PM Update Delete
14 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned on auto settle for 7:30 pm Dee Karawadra Jan 31 2024 01:39 PM Update Delete
15 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Downloaded VX520 dial SN: 803-235-151 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
16 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Approved on Vantiv 1/22/19 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
17 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Faps MID: 8325370000049171 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
18 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Spoke to Pat needed September and October statements. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
19 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Spoke to Pat about PCI Compliance fee and walked through getting statements online. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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