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Bank 2 Information

Overrides who receive partial commission on all of Natural Food Store Accounts
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Merchant CMS

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Oct 15 2024 09:28 PM Charlotte Groff Received signed cancellation form from merchant. Submitted it to PCS - case number 04012749 Charlotte Groff Oct 15 2024 09:29 PM Update Delete
2 Oct 09 2024 01:44 PM Charlotte Groff Cancelled merchant account per email received from Krystal Quattlebaum on 10/8/24. Sent email to PCS to cancel the account in their system. A support case with number 03993957. Received email back from PCS to have merchant sign the required Cancellation Request form. Sent the form to the merchant for her signature. Charlotte Groff Oct 10 2024 01:31 PM Charlotte Groff Update Delete
3 Oct 08 2024 05:20 PM Mike Thomas TT merchant , wants to cancel...gave them the support email and advised Lisa Mike Thomas Oct 08 2024 05:27 PM Update Delete
4 Aug 08 2024 09:05 PM Charlotte Groff Eric called and needed to know what his Gift Card Entitlement number was. I called PCS Tech Support Dept and they gave me the entitlement number 56903360002 Aug 09 2024 01:19 PM Update Delete
5 Aug 01 2023 12:00 AM TT Krystal she says 2 transactions that said declined but the customer see's both on online banking. Called Rise and she says there is a network outage that they are aware of but no time frame for the fix. They both were declined. they should drop off customers account. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT- Krystal - she's having issues with her shopping cart communicating with the software. Referred her back to her software company. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Krystal called in She said a customer came in on 8/10 to make a purchase of $60.35 in card ending in 5259. The customer came in today and said they see the transaction on their bank account twice. I only see 1 transaction in client line. I told her that the other one should fall off. If it does not please call back and I can dig deeper. But from my end I only see they were billed once. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM User: Aimee Jones -> Notes: Called with PCI questions. They are good and compliant. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: called mercury for giftcard info their userid to portal.mercurypay.com is Krustal_Quattlebaum Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : TO Percent FROM 0 TO 15 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 75 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 70000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
13 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 850000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
14 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 85 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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Software Or POS Integration Questions Only

Owner 1 Information

Owner 1 Information