| 1 |
Sep 19 2024 08:11 PM |
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Mike Thomas |
TT Shelly confirmed a few deposit amounts $1189.90 and $1585.15 (9/15 and 9/16) |
Mike Thomas |
Sep 19 2024 08:24 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Shelly on 11/8/21 - she was having issues with her inside Ruby terminal reading chipped cards. I conferenced in Buypass Tech Support and Shelly conferenced in store manager Cheryl and she said that they had to put a piece of thin cardboard or something under each chipped card just to get the reader to read it. Buypass said that it is a hardware issue and there is nothing that can be done from our perspective. She will need a new piece of hardware. They were also having issues with every single Trustmark card being denied EMV offline. Later Shelly called back and wanted a stand alone terminal so that she could process the ones that wouldn't go through the Ruby system. We ordered her a FD terminal/pin pad and invoiced her for it. On 11/9 Shelly called back and said that her jobber was going to send her a new piece of hardware so she didn't need the stand alone terminal we ordered. We were able to reroute the terminal to be shipped here instead of the store and we issued her a refund of $526.25 (she paid shipping $20) |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT John (pump vendor) he needed merchant number and Buypass phone number |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Lisa wanted to know their avg ticket. $25.00 per the application |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Shelly gave her credit and debit totals for 11/30/19. She will call back if she needs anything. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Notes: Shelly called in regard 11 30 transactions gave Mike the info to call her back today |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Verifone Viper terminal down. Buypass stated they need to contact Verifone and do the update. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: We are lowing the rates to .15 & .09 per Emily
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Wants a rate review.
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: IMPAMCU5XJSZD01 to add Debit rates and Debit to account |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: MSC#IMPAM6NG21JPK01 for adding debit to account. Kelly Jordan called in to have this added and to get help with vx570. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Emailed Robert Moffitt new Buypass ID# VP47357433001 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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User: lindsay Jones -> Notes: IMPAMLSLRBUEU01 MSC tracking number to add BID for Ruby CI Commander pay at pump with Ruby registers inside of location via datawire. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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User: lindsay Jones -> Notes: I contacted Robert Moffit at Southern Co. We are doing MSC to add Ruby CI commander pay at pump and register to buypass. Merchant will need to purchase datawire for $495.00 plus tax and shipping. Kelly Jordan will let merchant know that once MSC request is ready, Mike will need c card number to order. We will ship that directly to Robert at Southern Company, 3101 Carrier St., Memphis, TN 38116. I will email him programming to rmoffit@socomemphis.com |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: Shali, faxing copy of her statement. She wc 1/14 to go over WEX trans. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: Can't catch Shali and her schedule changes from day to day. Left cb # & msg that Kelly asked me to call. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: Salimah called, thinks missing trans. t.t. her husband, Sam. They're batching out whenever he leaves and he's going by that Grand Total but next shift may take cards too and he thought those sales would show up on next day's business. HOST capture at midnight. He has internet access and would benefit by having Clientline. t.t. Kelly Jordan about setting him up on Clientline. It is a free service but I did not tell Sam it is free. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: Changed from Daily to Monthly Gross Settlement on 11/26/08 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: Per Kelly, Shelly wants to be on Gross monthly, lm on Shelly's cell 489-2599. Will chg effective 11/1/08 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: per Kelly Jordan, faxed a copy of a receipt. Shelly coming in late so haven't confirmed receipt yet. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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