| 1 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Pat she is closing her business down advised her to send in cancel letter. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Pat, advised her she cant edit a tip on a transaction that has been settled.
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Pat concerning transactions that did not settle, she will be sending in receipts to World Pay to settle them for her. Called DeAnna to see what other transactions did not settle. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Notes: add |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Header 397 error when doing settlement, cleared batch....now working. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Header 397 error when doing settlement, cleared batch....now working. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Talked to Pat she had a transaction that she cancelled in error and it needs to be reprocessed. Got the full card number and exp date. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Pat needed to get a copy of her statement she did not receive it this month. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: TT Pat terminal is to hard to read. We are taking her a vx520 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Programmed VX520 SN: 803-225-351 IP |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: TT printer is printing real lite. I called Vantiv and they said it may not be heating properly anymore and needs to be replaced. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: TT Pat about a transaction that was declined last night and customer it showing it at the bank. It is not showing on our side. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: PCI password is PGEC2245 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Pat, emailed August statement |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Had 1099 sent to 5864 Hwy 59 West per Pat |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: refund sr 23352040 to refund the 90.00 for Raap to the Merchant |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Pat called regarding fees for processing. Explained the fees to her.
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Conferenced in with Vantiv for software update. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Kelly called in with communication errors on terminal. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Pat about her billing. She understands now what is going on with her statements. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 23 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Pat, will call me 11/2/15 or 11/3/15 to do partial download when business is closed. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 24 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Called Pat to do a partial download, not in. Will return my call. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
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| 25 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: We will need to do a partial download to have transactions reset to #1 after running settlement. This was not set up correctly in download file. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 26 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: iCT220 s/n 7315213CT022844 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 27 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Pat, needed to know why some cards ask for PO#. Explained that some corp cards will but that can be bypassed. Mike will call her back after finding out if they can have her receipts start at 001 daily instead of increasing numbers like it is now. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 28 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Pat, she has had a few cards that the terminal will not take that have EMV chips. One was a Bank of America which is one we know that the chip part hasn't been activated as of yet. Told her is wasn't her and to just swipe the card to process. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 29 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Linda, had questions concerning reports and settlement but didn't want to settle now. Pat is calling me in the morning before open hours. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 30 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: Pat needed help pulling a report for her morning servers. She also wondered why her sales from yesterday were with her sales today. left message for Mike to call her. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 31 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Pat, had questions concerning terminal. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 32 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Ordered iCT220 from NPS |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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