| 1 |
Oct 23 2023 12:00 AM |
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Charlotte Groff |
Robin called and needed to know how to issue a refund without having the full card number. Luckily, the sale was originally keyed on the VT so she didn't need full card number. $263.06. The trans was keyed on the incorrect card number. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 2 |
Aug 04 2023 12:00 AM |
Aug 04 2023 |
Mike Thomas |
TT Robin "error in batch" bad transaction was for $1709.00 TSYS saw the transaction ending in 7801 but card was approved as ending in 1984 so we deleted transaction and batched. The transaction in question showed on the batch report. So I called TSYS and they say it only batched one transaction for $224.52 I will check IQ Monday morning and call Robin back. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Spoke with Robin 5/23 did not batch. Deleted trans $31.74 card 1298 after we deleted the transaction we still could not close the current batch terminal said no trans in current batch so we walked her through closing the batch through the TSYS app and batch closed successfully after that. I will check the system tomorrow to make sure this is in IQ showing as batched. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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noticed that 3/28 did not batch. Called branch and spoke to Robin. Had to delete $64.09 card 0769. Confirmed that it had been processed on VT on 3/27/23. After deleting it, batch closed successfully |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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Robin called this morning and said that her terminal had not batched since 1/27/23. Checked in SS and she only had 3 transactions from 1/27 thorugh 2/6/23. The 1 on 1/27 did batch on its own. Tried to batch in SS for the other 2 on 2/3 and got no transactions in batch. Tried to batch in Tsys and got batch error. Called Tsys and they said there is a transaction that didn't log the full card number for $14.03 and that we needed to delete it. However, I found a transaction for $14.03 in IQ that batched on 1/31/23. We deleted the transaction and then batched in Tsys for the 2 from 2/3 (SS was still getting no transactions in batch). |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Robin called and needed to issue a refund on card 7640 for $143.54 from 4/6. Confirmed that the card was duplicated and walked her through how to process the refund. She gave the customer the approved receipt. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Robin walked her through a void |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT robin removed a sale ran on 3/9/22 for $1890.00 they ended up running it through Branch 11. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Rinda with SwipeSimple called back and together we called Tsys to see if they could tell us exactly what was in the batch that we closed out on this terminal today. The did confirm that all 8 transactions from both 11th & 12th were present in the batch. Rinda agreed that this is now definitely a Swipe Simple issue as to why the batch receipt on showed 4 transactions from 12th. She is escalating this to the engineers and will keep me updated on their findings. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Noticed that 1/12 did not batch and also 1/11 was not funded. Called branch and spoke to Robin. There was no batch receipt when she opened this morning. Had her try to manually batch but the batch only included 1/12 transactions so backed out of current batch and opened Tsys current batch. Tsys current batch showed 9 transactions - 4 from 1/11 4 from 1/12 and 1 from 1/10 ($32.62). Robin did say that she tried the $32.62 on the 10th but the terminal never got an approval so she keyed it in via Virtual. So I deleted the $32.62 transaction and then had her close the batch in SwipeSimple. The SwipeSimple batch did close however it only showed 4 transactions from 12th totals ($819.98) and did not include 11ths transactions ($1288.05). Called Swipe Simple and spoke to Rinda and she told me to go back into Tsys and review the current batch again and if the transactions were still there to batch through Tsys. I called Robin back to review the Tsys current batch and those 4 transactions from the 11th had been cleared out. She emailed me a copy of the Tsys current report along with the batch receipt that printed when we closed batch. I sent a detailed email to SwipeSimple along with the copy of batch receipts. Rinda at SwipeSimple had instructed me to do this if Tsys was not showing the transactions any longer and she would escalate it. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: noticed that terminal did not batch for 1/11 - called branch and spoke to Robin. She tried to manually batch and it said no transactions in current batch. Assuming that terminal did batch but just didn't print a receipt. Will confirm 1/13 that they were funded for 1/11 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Robin called and said their terminal was down. It was getting an error. I had her unplug the terminal and plug it back in. It was operational after that |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: during daily audit noticed that 11/19 did not batch. Called branch and spoke to Robin. Received batch error. Had to delete $98.47 - card 5039 from current batch. Did confirm that the cardholder was billed for the 98.47 via virtual. The cardholder had 2 inovices and they added both together and ran a transaction for $175.56. After we deleted the trans terminal batched out successfully |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Robin - she said her terminal had been not working correctly since yesterday afternoon. She said it would always kick her out of the SwipeSimple app when she would try to do anything in the app. Had her unplug the power source to the terminal for 10 seconds and then plug it back in. She said the terminal came back up and she could get into the app but if she has any more issues with it she'll call back. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: during daily audit noticed that 11/11 didn't batch. Called Branch and spoke to Robin. She had the batch receipt from yesterday in front of her. I asked her about the duplicate transaction that I noticed and she said that the cardholder should've only had 1 charge for $25.43. She was able to issue a refund in the computer for the duplicate. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: During daily audit 10/21 did not batch. Called branch and spoke to Robin. She was able to manually batch with no error
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: I noticed the terminal did not batch for 9/28 during daily audit. Called Branch spoke to Robin and had her try to manually batch. She received a Batch Error. I then had her pull current batch from Tsys and found 1st trans was $153.09 Card # 5039. She remembered trying to run that on terminal and had a problem so she ran on Virtual. I confirmed trans on Virtual. Deleted trans from current batch and then she was able to successfully batch out. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Turned level 2 and 3 processing off USA ePay |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: updated tax id |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas
RT: 307070267 Acct: 76968107562 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 23 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Robin, had USA ePay password reset. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 24 |
Jul 28 2023 12:00 AM |
Jul 28 2023 |
Mike Thomas |
TT Robin "error in batch" Bad transaction for $155.90 cleared from batch and ran a successful batch. They had already ran the transaction on VT |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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